The Consumer Market Manager is responsible for the direct management of banking centers to ensure the timely execution of the line of business priorities, championing the processes that drive consistency and reduce variability across the market to ensure balanced performance while ensuring quality customer experiences. Accountable for achieving sustainable increases in customer relationship deepening, sales, and market share in order to accelerate growth. Ensures compliance with objectives, policies, and procedures for banking center practices and operations. Responsible for leading, coaching, and directly managing Banking Center Managers and their teams, inspiring followership and executing plans with the highest degree of ethics. Works with the Banking Center Managers to evaluate the performance of sales and service associates in the banking centers. Responsible for developing relationships with key partners in sales and service, operations, customer experience, sales, HR, and finance to support stores managed. Responsible for executing and participating in local and personal community activities with the Area Executive, market president and Corporate Social Responsibility teams to provide opportunity to our communities and grow our business.
1-2+ years senior level multi-unit retail management or regional/market banking management experience with a large span of control (min 75 associates from mid-level management)
Proven, strong results in areas of sales, service, leadership and associate retention in a customer-centric environment
Ability to work in a multi-task environment, managing multiple priorities while delivering results
Foster effective teamwork and think strategically, as well as tactically while continually seeking sales, service, and operations delivery efficiencies
High-potential/high-performing leader with demonstrated management, coaching and associate development skills
Strong verbal/written/presentation communication skills along with excellent computer literacy skills
Good organizational skills
Strong financial acumen
College degree preferred
Bank of America - 18 months ago
Bank of America Corporation is a bank holding company. Through its banking subsidiaries (the Banks) and various non-banking subsidiaries...