PFS Admitting Rep
Banner Churchill Community Hospital - Fallon, NV

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About Banner Churchill Community Hospital
Located in Fallon, Nev., Banner Churchill Community Hospital is a 40-bed licensed hospital offering the most comprehensive array of medical services in rural northern Nevada. We provide comprehensive and emergency care, including an ambulance service that covers more than 5,900 square miles. This makes us one of only two hospital-operated paramedic/EMT/EMS providers in northern Nevada. Our location in Fallon – a short drive from both Reno and Lake Tahoe – offers a wealth of lifestyle advantages, including rustic, rural charm, along with a recreational wonderland of outdoor sports, such as boating, fishing, hiking, biking, skiing, hunting, horseback riding and off-roading.

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Job Summary:
This position conducts registration and obtains financial reimbursement for all patients accessing service at medical facilities. Reviews all account information to optimize collection efforts and system recording events to expedite reimbursement and compliance; resolves issues as they arise to promote point of service decisions. Explains and obtains signatures on hospital legal forms i.e. Conditions of Admission, Financial Agreement, Advance Directive, Hospital Grievance policy. Collects and releases patient valuables in accordance with Administrative Policies. May collect and release patient valuables in accordance with Administrative Policies.

Essential Functions

May be assigned to a variety of admitting, registration and customer service work. Performs pre-registration/registration processes, verifies insurance coverage and obtains authorizations and notifications. Accurately and completely documents all information into the patient records system to ensure maximum reimbursement. Obtains all necessary signatures and documentation required by the patient’s insurance plan.

May calculate patient liability according to verification of insurance benefits, collects deposits and co-payments.

Provides information and customer service to patients, patient families and visitors. Provides information and instructions to patients regarding hospital procedures and services. As required, assists patients with transport to their rooms.

As assigned, provides reception and telecommunications operator services.

Minimum Qualifications

High School Diploma, GED, or equivalent education.

Requires work skills in customer service and financial transactions as normally developed over one or more years of related work experience.

Requires the ability to build familiarity with medical terminology and an understanding of all common insurance and payor types. Accurate and efficient keyboarding skills, and the ability to work effectively with common office software are required. Must have highly developed interpersonal skills and communications skills, with a strong customer service orientation.

Preferred Qualifications

Previous medical, financial services and/or customer service work experience preferred.

Additional related education and/or experience preferred.

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