Instructional Designer
Apple - Santa Clara Valley, CA

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  • Developing creative course materials to support instructor-led training and self-paced training delivered through a variety of methods including classroom, web, and mobile devices- Working with training management, global partners, regional trainers, editors, evaluators and creative services partners- Contributing to the development of global solutions in close partnership with Team Leads and Senior Instructional Designers- Partnering with Team Leads and Senior Instructional Designers to assess course materials for revision and continuous improvement purpose- Applying Apple standards to all aspects of work projects- Keeping up-to-date and current with Apple (particularly iOS) products and technologies relevant to the position- Continuously enhancing personal Instructional Design skills- Taking initiative and contribute openly to global development projectsIn the role as an Instructional Designer, audiences supported include internal sales employees, external channel resellers, institutions, enterprises, and individual end customers. Sales Training audiences may include: Apple Premium Resellers and Apple Shop sales associates, Apple Solution Consultants, Apple Direct Sales Account Executives (K-12, HiED, Enterprise, Small Business, Government), Value-added Resellers, Apple Specialists, HiED Campus Reps, and end customers who consume publications developed by external vendors. Technical audiences may include: Systems Engineers, Carrier Engineers, and IT resources within reseller environments. This Instructional Designer is responsible for developing sales and technical training courses, in addition to supporting the development of training content for the Apple Product Marketing organization.
Instructional Designers must be able to work under tight deadlines in a fast-paced dynamic environment that demands high quality, creativity, and consistency. The Instructional Designer is expected to set creative standards for a blended approach to delivery, including classroom learning, on-line learning, just-in-time learning, publications, certifications, and other assessment tools. Sales training experience should include the design and development of training on how to sell products, how to position products within a variety of vertical markets, how to sell products using consultative sales methodologies and more. This individual should also be experienced in developing training on a variety of technical concepts including (but not limited to) networking configurations, IP protocols, UNIX, security and authentication, system configuration, integration and deployment, client management, smartphone communication technologies, troubleshooting concepts and strategies, and more.

Experience developing training on Apple iOS products including iPhone and iPad is a plus.

Apple - 16 months ago - save job - block
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Apple Inc.designs, manufactures, and markets personal computers, portable digital music players, and mobile communication devices and sells...