Staples is always looking for great talent. We post both current and future jobs in anticipation of our hiring needs.
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Job Title: Easy Resident Tech Associate
Position Summary: Primarily responsible for providing customer service, consistent with our Easy Sales and Service standards.
General Purpose: Customer Service, Sales
- Must exhibit Easy Sales and Service behaviors in all interactions and communications with customers, associates and management
- Able to work a flexible schedule
Critical Success Factors:
- Deliver Easy Sales and Service
- Provide an inviting environment for the customers by maintaining a neat and clean department
- Determine and demonstrate understanding of customer’s needs
- Sell products and services which provide the total solution
- Perform basic and advanced technical system diagnostics and upgrades on customers’ technology
- Stay up to date on product information by completing training modules
- Adhere to all company policies procedures and safety standards
- Perform other related duties as assigned
Valued but not required skills and experience:
- Drive customer satisfaction through EASY Service behaviors
- Drive profitable sales through EASY Sales behaviors
- Convey appropriate product and services knowledge
- Ability to perform advanced technical system diagnostics and upgrades
- Exhibit Team CARE values
- Sales and customer service experience in a retail environment
- Technical system diagnostics and upgrades experience
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