Application Analyst
Azox, Inc. - Plymouth, MI

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The qualified candidate will be responsible for customer support and technical services of Azox e-commerce and e-payment products. A highly motivated, fast learning individual with strong written and verbal communication skills is needed. Good understanding of Microsoft Dynamics ERP software is preferred.

  • Provide day-to-day customer support and training of Azox products
  • Perform testing, document test results and deliver resolution to customers.
  • Provide technical services to deployment team
  • Create knowledge base articles of support cases and product enhancements
  • Work closely with customers in problem resolution
  • Meet customer expectation in case resolution timeliness and quality
  • Demonstrate expertise in understanding information technologies
  • BS in Information Technology or Computer Science
  • Good understanding of MS SQL Server and proficient with SQL
  • Solid understanding of business and information technology processes
  • Knowledge of E-Commerce and Internet technologies
  • Basic understanding of ERP processes
  • Highly motivated, team oriented and a quick learner
  • Local candidates preferred
  • Limited Travel