Position provides telephone customer support services. Answers phone calls promptly and courteously, responds to customer inquiries, and routes calls to appropriate department/extension. Performs miscellaneous clerical duties as assigned. Explains and cross-sells bank products and services. Promotes increased customer use of bank products and services to enhance customer satisfaction. Provides effective and courteous customer service to both external and internal customers.
Knowledge, Skills and Abilities
Working knowledge of banking products and services is preferred.
Skill in areas related to operation of multi-line phone systems; appropriate and effective customer service skills and phone etiquette; operation of 10-key and proficient keyboarding skills; computer software applications, including MS Word, MS Excel and Internet.
Ability to effectively follow written and oral instructions; work well under pressure in fast-paced environment; and work both independently and in a team environment.
Minimum Education and Experience
ombination of education and experience equivalent to high school diploma or equivalent GED and one year of customer service experience. Banking experience or basic understanding of banking terminology and/or prior telemarketing or Call Center experience is preferred.
Full-time, M-F, 8:00 a.m. to 5:00 p.m. w/one hr lunch. Benefits include medical, dental and life insurance plans; flexible spending account; retirement and profit sharing plans; vacation and sick leave; paid holidays; and employer paid life insurance policy.
Finalists for this position must be able to successfully pass a credit and background check.
Applications must be submitted by 5 p.m., Friday, March 15, 2013.