Pillar Hotels & Resort Assistant General Manager
Coordinates the activities of hotel personnel as directed and provides support to the General Manager by performing the following duties
Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures.
Provides training, including safety training, to staff.
Selects or assists in the selection of hotel staff and completes all new hire paperwork.
Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations.
Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS.
Conducts or assists in conducting staff meetings.
Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
Receives and resolves or assists in resolving guest complaints and employee issues.
Performs functions of the General Manager in their absence.
30% Other Duties as assigned
Covers shifts in all departments as scheduled by the General Manager.
Corresponds with group and travel agents to answer special requests for rooms and rates.
Assists with sales and marketing efforts as directed.
Answers inquiries pertaining to hotel policies and services.
Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines.
All other duties as assigned.
Note: Other duties as assigned by General Manager or Area Director
Internal: All hotel departments and employees: For leadership and communication
External: Account Executives: To promote business
Education/Experience: Associate’s degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Certification and/or License Requirement: Alcohol awareness certification. Assistant General Manager and/or other certification as required by franchise.
Skills and Qualities:
Strong leadership skills.
Strong oral and written communication skills.
Attention to detail.
Planning and organizational ability.
Will be required to work nights, weekends and holidays.
Will be required to work in fast paced environment.
Will be required to be on call when away from work.
Works closely with: General Manager
Subordinates: Front Desk Staff
Job title also known as: AGM
This job description is a general representation of the duties and responsibilities commonly found in Hospitality for this type of position; it may be modified at an individual hotel based upon business necessity.