Field Services Manager
Suddath Relocation Systems - Wayne, NJ

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The Suddath Companies, a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services, is searching for a Field Services Manager to join our New York team!

Please visit our website at www.suddath.com/newyork to learn more about our organization.

Responsibilities:
  • Operate a company provided Sprinter van stocked with sales and service documents, materials, supplies, tools and equipment in a designated market territory
  • Site Surveys and Scope of Work Development in designated territory for all product lines and business units, using standard technology platforms and SLA’s
  • Quality Assurance, Safety and SLA Compliance site visits in designated territory for all product lines and business units, using standard technology platforms and SLA’s
  • Service Recovery and Customer Service site visits in designated territory for all product lines and business units
  • Qualified Local Transactional Sales appointment coverage in designated territory for local product lines
  • Sales Opportunity Recognition in designated territory for all product lines and business units; forward leads to local Business Development Manager
  • Van Operator and Service Crew Recruitment in designated territory
  • Van Operator and Service Crew Training in non-peak periods
  • Perform Small “light duty” Services as needed in capacity shortage situations (carton deliveries, equipment deliveries, air shipment deliveries, etc.)
Requirements:
  • High school diploma required; Bachelor’s degree preferred
  • 2+ years experience in moving industry
  • Excellent verbal and written communication skills
  • Ability to prioritize and re-prioritize as situations and needs change throughout the workday
  • Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
  • Strong analytical and problem solving skills
  • Excellent attention to detail and follow through
  • Ability to develop and maintain positive working relationships with internal and external customers
  • Must have valid driver’s license and pass van operator qualification process
Benefits and Perks:
  • Medical/dental/vision insurance
  • 401(k) plan with company match
  • Paid holidays
  • Accrued Paid Time Off starting at 14 days per year
  • Vacation purchase options
  • Company culture committed to giving back to our communities (United Way, MS MudRun, companywide Go-Green initiatives, American Diabetes Association, American Heart Association, Humane Society, Susan G. Komen for the Cure
Suddath is an Equal Opportunity Employer

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About this company
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As part of Suddath Relocation Systems, a $200 million company with 1,200 employees and established in 1919, Suddath International has become...