1. Security supervisors are to lock and unlock specified doors located throughout the facility.
2. Security supervisors are to make regular patrols throughout the hospital to ensure the safety of our staff and guest. (A minimum of 4 patrols should be made during an 8 hour shift, calls permitting). This will include the hospital parking areas.
3. Security supervisor will assist guest swho require motorist assistance. This will include jump starts and assisting in changing tires if necessary. If unable to render assistance due to the nature of the problem, the security officer will assist the guest in contacting additional assistance. This should consist of making sure that the guest is taken to a phone and will have a safe place in which to wait for additional help to arrive.
4. Security supervisor should be on the lookout for any criminal activity on hospital property and take appropriate action if any such activity is found.
5. Security supervisors are to respond to calls received either via radio or phone in a timely manner. If the occasion of multiple calls coming in close to the same time occurs, the security supervisor will prioritize the calls and answer them in the order of importance.
6. Security supervisors will maintain vigilance for potential hazardous situations and report any if found to the appropriate hospital personnel.
7. Security supervisors will, if needed, provide escorts for personnel to their vehicles.
8. Security supervisors will from time to time need to release valet keys from the valet booth after normal valet operating hours.
9. Security supervisors will release bodies from the morgue to the proper funeral home or removal service.
10. Security supervisors will respond to various alarms and take appropriate action.
11. Security supervisors are expected to be courteous and helpful to visitors and guest.
12. Security supervisors are required to get their DCJS certification for security officer by passing a DCJS program. If the officer fails to complete and pass the program then this will result in a loss of position.
13. Security supervisor must be able to complete and pass Crisis Prevention program which requires the ability to use physical techniques to restrain patients (non violently). These techniques are designed to protect the safety of staff and patient.
14. Security supervisor must be able to assist law enforcement with restraining violent subjects who are in police custody. Security supervisor must be able to operate handcuffs and pass the handcuff exam.
15. Each security supervisor must possess a DCJS certification within 6 months of their hire date. As well as, completing and passing the crisis Prevention Certification course (CPI) and the Basic Training for Healthcare Security Officers program (IAHSS).
16. The security supervisor is responsible for making the security schedule and filling any gaps in the schedule. Also the security supervisor is responsible to ensure that security equipment is maintained and repaired when needed also to coordinate with vendors that are used by security.
17. The security supervisor is responsible for investigating complaints that are made against security personnel.
18. The security supervisor is responsible for reading security reports such as incident reports and approving these reports. Also is responsible to ensure that certain security reports are forwarded to the proper hospital personnel when required.
19. The security supervisor is responsible for maintaining certain records and to make sure that they are available upon request for local, state and federal entities for review.
20. Armed security officers need to satisfy the following requirements: Must be active or retired law enforcement. HDH armed officers will qualify annually with firearms as required by the state DCJS. HDH armed officers will train with firearms quarterly at a DCJS approved facility.
Required — Previous work experience demonstrates knowledge of basic security principals. Ability to work with the public under stressful situations.
Preferred —Security Officer training certification (Virginia Department of Criminal Justice Services or International Association for Hospital Safety & Security).