In January 2012, Chartis and SunAmerica Financial Group formed a significant new player in the benefits market by combining American General Life Companies’ Benefit Solutions division with the Medical Excess and @Work groups from Chartis Corporate Benefits division. The combined entity targets the employee and affinity group markets, and serves as a one-stop solution for today’s changing benefits marketplace for groups of all sizes. The product suite includes life/AD&D, BTA/accident, universal and term life, dental, vision, limited healthcare, medical reimbursement, stop-loss, organ transplant, group hospital, group and personal disability, critical illness, accident and cancer insurance. This broad and diverse portfolio provides limitless opportunities to create flexible benefit offerings suitable for all sizes and budgets, and the combined underwriting, distribution and sales strengths of American General and Chartis will provide further strength and differentiation in the marketplace.
In order to optimize those strengths, the organization needs processes, communication and internal services that meet and/or exceed the expectations of today’s market and those of markets we endeavor to serve. By bringing the best thinking and experience on work process management together with best talent in the industry in the changing benefits market, we can create a company poised to handle significant growth and profitability. One of the needs identified through this merger is the need for a new Admin platform. This position is a result of that need.
Reporting to the Director of Business Systems Support the User Acceptance Testing Lead is to have oversight of business testing of system solutions, enhancements and defect resolutions for AIG Benefit Solutions Voluntary & Employer Paid Insurance Benefit Admin Services in the most effective and efficient manner. This position is involved with Programming staff and Business areas in coordination from the initial test plan preparation and requirements definition phase through test execution and post-implementation checkout of a project.
Immediate Performance Objectives:
Business Systems Testing Management:
•Participate in departmental planning, budget development and expense management covering business testing area of responsibility.
•Define unit objectives and methodology for business testing consistent with departmental objectives – and actively monitor and resolve variances to plan. Define criteria by which unit’s performance will be measured.
•Seek to understand business customer needs and obtain regular feedback on how unit is performing.
•Initiate problem avoidance measures and remove barriers to providing quality test results.
•Recruit and coordinate the selection of business testing resources. Develop job responsibilities and descriptions.
•Allocate and deploy business testing resources within area of responsibility. Coordinate involvement of other units as appropriate.
•Actively communicate priorities and initiatives to team members. Share testing information and outcomes with all stakeholders.
•Evaluate overall performance of business testing team as well as each team member. Coach and counsel the team individually and collectively toward improved performance. Develop staff by sharing experience, knowledge and skills
•Ensure Implementation of best practices and lessons learned in business testing methodology.
Business Systems Testing:
•Provide guidance for development of business test plans, including definition of testing requirements, testing criteria, test cases, user acceptance conditions and cycle (end-to-end) test requirements.
•Coordinate and execute functional, regression, user acceptance testing and post-launch checkout for medium to complex projects. Analyze results as compared to business requirements and acceptance criteria.
•Develop and utilize work plans, test plans and impact/checklist guides to effectively test changes in the most efficient and effective manner - including validation of interfaces.
•Manage testing progress, defect reporting, resolution and prioritization.
•Coordinate implementation of successfully tested and documented changes to production. Notify affected user departments of production moves - assist in training and/or impacts.
•Assist business testers in the execution of test plans, validation and documentation of results, tracking and reporting of defects, and resolution of system problems.
•Document all changes - test plans, scripts, acceptance criteria, output, specifications, table updates, interfaces and defect reports.
•Advise user departments regarding questions about system functions (core system capabilities, processes, product lines, and/or interfaces) and on necessary correction to production data.
Business System Analysis:
•Evaluate the risks associated with various configuration scenarios, different changes and system enhancements and implement a test methodology, plan and change management program that is appropriate for the risk involved.
•Analyze, develop and update test conditions and scripts for system changes required for business solutions.
•Identify and analyze the source of business and system problems and recommend viable solutions.
•Plan, coordinate and execute business testing for projects and systems changes either independently or under the direction of a Project Manager.
•Conduct reporting on testing progress, defects and trending, and facilitate communication between business and technical staff to ensure effective and efficient implementation.
•Manage user’s expectations throughout implementation and testing of a project.
•College degree plus 5 years combined insurance and business testing related experience plus 7 years combined insurance and business testing related experience.
•Strong analytical, testing & problem solving skills – ability to understand impacts of moderately complex changes, formulate test plans, test conditions and acceptance criteria to minimize risks and recommend appropriate business or systems solutions.
•Understands testing techniques and methodologies, including security and access controls.
•Demonstrates strong project management and organizational skills.
•Ability to communicate information of a complex nature to mid-level management (written and verbal) in easy to understand business language.
•Ability to handle multiple projects and test priorities and adjust work accordingly to meet target deadlines.
•Possess excellent negotiation skills.
•Understanding of Voluntary & Employer Paid Insurance Benefit and Life systems, processes, products and the impact to the project and business objectives.
•Exercise independent judgement in testing moderate to high complex system changes and have strong decision-making skills.
•Must be able to understand the impact, seek to minimize risks, and develop appropriate alternatives to resolve.
•Must directly manage one or more business system support units comprised of highly technical, professional-level staff.
•Must have demonstrated ability to effectively accomplish testing objectives through a diverse group of specialized people including direct reports, peers, business analyst, subject matter experts, vendors, programmers, and end-users.
•Interfaces with Service areas on process and/or system problems.
•Ability to identify a problem, analyze the source of the problem, and make viable solution recommendations.
•Ability to evaluate options and risks associated with changes as it relates to service processing, business benefits and cost as well as implement an appropriate test plan.
•Possess creativity to suggest changes and improve the processes.
•Must be able to analyze, design and test moderately complex changes to policy administration systems and/or interfaces.
•Ability to communicate and interact with Business Analysts and Service areas’ subject matter personnel to translate business requirements into executable test plans and acceptance criteria for business system enhancements.
•Must keep management and project leads abreast of project status, progress and risks.
•Must develop and conduct user walk-through of designs for acceptance testing.
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