Business Leader - Facilities Management Job
Visa - Austin, TX

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Business Leader - Facilities Management (Job Number: 130120)

Location - United States-TX-Austin
Organization - Visa Inc.

Job - Facilities


Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.

Visa does not issue cards, extend credit or set rates and fees for consumers. Visa’s innovations enable its bank customers to offer consumers choices: Pay now with debit, ahead of time with prepaid or later with credit products. From the world’s major cities to remote areas without banks, people are increasingly relying on digital currency along with mobile technology to use their money anytime, make purchases online, transfer funds and access basic financial services. All of which makes their lives easier and helps grow economies.

Behind the Visa brand are our talented employees who continuously raise the bar with innovative solutions and products that deliver the convenience and security of digital currency to more people all over the world.

The Business Leader (Facilities Manager) is responsible for the delivery of workspace services, facility maintenance activities, safety and physical security for Visa properties. The position is generally responsible for large size Visa location of 500+ seats in the Visa portfolio. The position represents Visa Global Corporate Real Estate, Global Security & Safety, and will interface with all levels of Visa local management, vendor service organizations, property managers and local security officials.

Principle Responsibilities/ Key Results Area:
Responsible for the activities of outsourced vendors/resources in the delivery of workplace services and ad hoc add/move/changes within the assigned location. This includes but not limited to overseeing all maintenance services such as: janitorial, specialty cleaning, pest control, housekeeping, mail/printer services, and café services. Manage facilities, space planning and security projects. Manage day to day operation and report to management on weekly activities. Cost Account management in tracking expenses in the finance tools and manage to the approved budget. Provide the primary contact with the local landlord/property management function to ensure Visa facility needs are being met. Ensure all state and Local codes and regulations are met. Manage any Business incentive programs approved for their location and interface with government officials.

The position will have responsibility for managing site and corporate security programs including but not limited to the employee badge program, Access Control and Video Surveillance Systems, and Security Risk Review Program Other duties include managing Visa Inc.’s Key Controls, Policies and Procedures (Chapter 8), the Site Emergency Response Program (SERP), the Emergency Response Team (ERT), and the First Aid and AED programs. The position is also expected to respond and manage alarm and security incidents within the site, conducting initial investigation measures in coordination with Business Leader – Global Security & Safety.

The position will serve as liaison with local site management and security officials for safety and security related issues and will be the point of contact (POC) for law enforcement officials. The position will be responsible for issues affecting the safety and security of Visa Inc. employees, visitors and contractors in the office.

Strategic Nature, Management Accountability, and Scope:
Works with minimal supervision and is able to establish themself as subject matter expert with the local management

Oversee and develops maintenance plans to ensure a healthy and safe work environment. Ensure vendors are executing the plan appropriately. Recommend and Implement changes to the plan. Develop budget plans and ensure fiscal responsibilities. Ensure Security/Safety processes are implemented in accordance with local legislation, as well as in compliance with Visa internal standards and procedures, and identify and implement any new directives as needed to support the local office.

Decision Making and Complexity:
Develops and oversees the implementation of maintenance contracts, making sure services are performed at the contracted time, term and conditions. Establishes and enforces service levels keeping in mind the needs of Visa staff. Maintains security functions at the office and assists in trouble shooting issues with the various security systems. Consults with Business Leaders on any outstanding issues that arise and handles according to the developed plan.

Financial and Organizational Scope:
Develops site budgets and assist management with the development of the annual budget and keep to the budget for all expenditures. Enter expense reports into the system. Utilize purchase requisitions and purchasing cards per the established process.

Reporting Relationships and Interactions:
The position will report to the Business Leader, Corporate Real Estate & Facilities responsible for the geography with dotted line to Business Leader - Global Security & Safety for the geography. Other responsibilities include coordinating and administering vendor relations and contractual agreements for facilities and security related programs; interfacing with the regional/country manager, as well as senior management and office personnel; interacting with building maintenance and security management to ensure a safe and secure work environment. Manage any facility staff required at this location.


Key Competencies:
  • Understand and implement facilities processes in a leased office facility
  • Ability to manage vendors and interpret vendor contracts
  • Gathering the appropriate information to develop consensus – decision making.
  • Experience in space planning and restack program.
  • Demonstrated competency in working with physical security systems
  • A basic understanding of risk assessment and mitigation strategies
  • Knowledge of security management and health and safety principles
  • Effectively work and collaborate with both internal and external clients
  • Strong customer service and personal interaction skills
  • Can handle multiple activities
Required Experience:
  • Bachelor’s degree or equivalent work experience
  • At least 12 years of facilities management experience
  • Strong computer skills with working knowledge of Microsoft Office products, FM Systems, ACAD, and CMMS systems preferred

About this company
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Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions and governments in more than...