Guest Service Representative
Carlson Rezidor Hotel Group - Chicago, IL

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The Radisson Blu Aqua Hotel Chicago, is the contemporary debut of Radisson Blu in North America. A true representation of the brand, it is designed to become a destination in itself. Radisson Blu is the upper-upscale division of our global hotel brand, focusing on design, style and attention to detail in every respect. Situated near the confluence of Lake Michigan and the Chicago River in the Lakeshore East Development Award Winning Aqua Tower, Radisson Blu Aqua Hotel is surrounded by Chicago’s biggest tourist attractions, including Millennium Park, Navy Pier and the fabulous shopping of Michigan Avenue’s Magnificent Mile. It is also connected to the Chicago Pedway system and surrounded by incredible views of Lake Michigan and the Chicago Skyline.

As a Guest Service Representative, your responsibilities include:
-Surpassing guest expectations;
-Handling heavy guest call volume related to housekeeping, engineering, room service, etc;
-Place room service orders via hotel computer system;
-Process all guest calls related to housekeeping and engineering. Follow up to ensure complete guest satisfaction;
-Relief back up to PBX Operator during high call volume periods.
-Perform any other job related duties as assigned.

Job Requirements:
-Excellent attention to detail
-Must possess the ability to handle multiple tasks
-Excellent communication and interpersonal skills
-Ability to effectively communicate with guests, team members and department managers;
-Must possess a strong team spirit;
-Prior customer service experience is required;
-Knowledge of basic PC skills;
-Microsoft/Excel experience a plus.

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