Provides advanced technical and/or business consultative services during the pre-sales and/or post-sales cycle. Provides technical or business analytical leadership for specific product groups or business objectives in order to engage the customer or implement and maintain an engagement.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Design custom solutions around these EMC products VNX Block & File, EMC Celerra NAS and Clariion SAN. Provided customer hands-on one-on-one knowledge transfer of configuration, administration and general best practices for managing these products. Mentor other delivery resources that are also engaged on projects involving EMC VNX, Celerra and Clariion design, configuration and administration.
Develops and cultivates strong customer relationships ensuring a ''''Customers for Life'''' relationship. May be responsible for achieving the EMC Bar of Excellence as the highest level of Customer Satisfaction for every customer. EMC Proven Professional Certification desired.
Provides technical leadership during the implementation of an engagement. Participates in the installation, customization, and integration of an EMC solution. Maintains awareness of existing or potential customer software/hardware/systems situations. Proactively alerts project management and sales team of potential problems and solutions.
Stays current on technical specifications for hardware/software requirements of EMC and industry products through professional associations, trade journals, networking, and associated training and seminars. Responsible for sharing information and best practices with others. May be required to support and instruct less experienced co-workers, through classroom training sessions or on-the-job mentoring.
Supports the design and development of the technical content defined in the statement of work. Designs the EMC solution and supports the installation, customization, and integration of the solution. Prepares technical architectural and implementation design documents and works with the project management to develop the implementation plan. Works closely with the project management to define project deliverables and schedules. Helps to identify and leverage EMC and partner resources in order to satisfy the technical needs and objectives of the implementation.
Is a lead technical expert in the pre-sales qualification and is responsible for the delivery of the technical architectural design, strategies and plans that will be delivered in the engagement. Responsible for the creation of proposals that address current and evolving client requirements. Develops and articulates solutions based on a customer''s strategic business or technical requirements.
Leads project quality assurance activities, including performing technical QA reviews on components for a team and performing QA reviews of code documentation.
Adheres to proper escalation and change control procedures. Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures. Leads requirements gathering for project engagements. May supervise staff on project engagements.
Strong technical aptitude.
White boarded advanced concepts VNX Block & File, Celerra NAS and Clariion.
Install enabler suites on VNX Block & File, Celerra NAS and Clariion.
Implement block storage and tested.
Implement file storage and tested.
Implemented FAST Cache and Fast VP
Assess customer's environment and make recommendations for improvements.
Implement and tested Fibre tape drives and NDMP.
ImplementSnapview and cloning and tested.
Perform LUN Migrations.
Oversee the DR testing for VNX, Celerra and Clariion.
Configure Celerra Replicator connections between existing Celerras and VNX.
Cleaned up and test Dial Home notifications on the VNX, Celerra and Clariion.
Proficiency in any or all of the following hardware, software and/or operating systems environments is a plus.
EMC VNX System (Block & File), Celerra Systems, EMC Clariion CX, AX & FC Storage Array Systems, EMC Symmetrix family, Fibre Channel (FC) Directors and Switches (Cisco and Brocade), Tape Libraries.
Software Unisphere, VNX OE, DART, NAS Management Console and CLI, Navisphere Management Suite and CLI, EMC MultiPath File System over FC (MPFS), EMC MultiPath File System over iSCSI (MPFSi), Fabric/Device Manager and Connectrix Manager, Solutions Enabler CLI, Celerra Replicator V2 & V1, Celerra Data Migration Service (CDMS), EMCopy, EMC Mirrorview Sync and Async, EMC SANCopy, EMC Snapview, EMC SRDF, EMC PowerPath VMWare vSphere, VMware GSX, VMServer, Microsoft Clustering, Linux Clustering, WireShark, Samba, IIS, MS Exchange and MS SQL.
VMWare ESX, Windows Server Family, Linux (Red Hat Enterprise, Fedora, SUSE, Oracle Enterprise Server, Ubuntu, Knoppix), Mac OS X Solaris 10, 9, & 8 and Cisco IOS.
Access Methods, Protocols and Scripting
Fibre Channel, iSCSI, Ethernet, VLANs, Spanning Tree, Trunking, OSPF, RIP, CIFS, NFS, AFP, TCP/IP, SSH, VPN, DHCP, DNS, WINS, NIS, FTP, TFTP, HTTP, RSYNC, SSL, SMTP, UNIX/Linux Shell scripting, Perl, Awk, MS Batch, SecureCopy, Ghost, MS Visio, Anti-Virus, VNC.
EMC is an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. EMC does not accept unsolicited Agency Resumes. EMC will not pay fees to any third party agency or firm that does not have a signed "EMC Agency Fee Agreement."
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