Collection Officer I
North Dakota State Government - Bismarck, ND

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Requires a high school diploma or a GED and four years of work experience performing bookkeeping, collections, banking, auditing, or finance activities. College-level coursework in accounting, business administration, banking, economics, or finance may substitute for the work experience requirement on a year-for-year basis.

High degree of written and verbal communication skills required; exemplary customer service skills required; personal computer skills, specific experience with word processing and spreadsheet software applications required. The ability to work independently, to make decisions and to meet deadlines are necessary.

Telephone customer service experience desirable.

Requires satisfactory completion of the interview process and a verifiable record of satisfactory performance in previous employment.

Application Procedures: Submit State of North Dakota Application for Employment (SFN 10950) , and resume to:

Bank of North Dakota
Attn: Human Resources
1200 Memorial Hwy
PO Box 5509
Bismarck ND 58506-5509

May submit application materials via e-mail to Eric Wingenbach at ewingenbach@nd.gov .

All application material must be received in the office by 5:00pm on February 21, 2013.

Applicants who are residents of North Dakota and eligible to claim veteran's preference must include form DD214. Claims for disabled veteran's preference must include a current statement of disabled status from the Veteran’s Affairs Office.

If accommodation or assistance is needed in the application or interview process, please contact Eric (701) 328-5730 or 800-472-2166 ext. 85730 or TTY 800-366-6888. EOE

BND invites you to complete the Equal Employment Opportunity form and return to our Human Resources department. This information will be kept separate from your application and is used for governmental record keeping and statistical purposes only. Submission of this information is completely voluntary and will be kept confidential.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.

A credit, state, and federal background check will be conducted on the final candidate.

ND Relay Number: 1-800-366-6888

Summary of Work: This position is responsible for assisting lenders with delinquent student loan accounts. Primary responsibilities include phoning delinquent borrowers; counseling borrowers on repayment, deferment, forbearance, consolidation options; skip tracing; inputting notifications from lenders; monitoring reports to verify data; and conducting system testing in software development projects. 70% of work day involves telephone customer service.

Regular banking hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasionally may require flexible or extended hours.

As employers, the State of North Dakota and political subdivisions prohibit smoking in all places of state and political subdivision employment in accordance with N.D.C.C. § 23-12-10.