Network and Systems Technician
The ideal candidate will be a highly motivated individual that can work efficiently with a technical team in a highly demanding environment. The candidate will be someone who can troubleshoot technology-related problems that might include hardware and software issues, equipment failure and TCP/IP connectivity. Duties may include installation of new software, deployment of new hardware, training of users, troubleshooting hardware/software, troubleshooting networking equipment, wiring, maintaining procedure documents and inventory/asset management. The candidate must have outstanding communication and prioritization skills and be able to effectively take direction.
-Install, configure, maintain and troubleshoot PC hardware and software.
-Create and maintain technical/process documentation and proactively share this information to team members.
-Actively seek out and participate in projects to maintain and improve the systems/network environment.
-Create and maintain standard PC images for multiple workstation models.
-Process, monitor and prioritize trouble tickets.
-Troubleshoot basic TCP/IP and multicast issues.
-Assist in managing and maintaining technology inventory.
-Assist with hardware and software purchases.
-Train new employees and staff as directed.
-Perform network backups and restores.
-Install and monitor antivirus software.
-Provide basic support on network hardware.
-Support other key initiatives as the business dictates.
-Bachelor’s degree in Computer Science or related field.
-1 to 3 years of experience in network or system administration.
-Active or near completion of MCSE, CCNA, or similar IT certification a plus.
-Excellent written and verbal communication.
-Solid work ethic, initiative and great customer service skills.
-Strong analytical skills to troubleshoot technical computer and network problems with own knowledge and through documentation; know when to escalate to next level support.
-Great interpersonal skills.
-Programming experience in VB, VBA, .Net, C# and/or Access huge plus.
-Basic TCP/IP and multicast knowledge.
-Must be able to lift 90lbs.
-Proficient in installing and supporting current versions of Microsoft Windows Operating Systems.
-Windows Server 2008/Active Directory exposure and experience remotely managing servers and desktops.
-Experience with Linux/Unix (Redhat, Fedora, Ubuntu, HPUX/AIX).
-Manage high-pressure situations professionally, calmly and with urgency.
-Proficient in installing and supporting all Microsoft end user applications; familiar with other common business and productivity software.
-Experience creating and maintaining active directory accounts.
-Ability to work independently and provide progress reports.
-Excellent customer service and communication skills.
-Knowledge of network TCP/IP protocol (understand the difference between TCP and UDP).
-Familiar with Multicast.
-Knowledge of security technologies such as SSL, VPN and firewall.
-Experience with Cisco routers/switches a plus.
-Willing to work off hours and/or weekends.
-Willing to be “on call”.
-Capable of handling multiple projects simultaneously.
-Strong interest in the latest technology and trends.
Jobs, Chicago, Windows 2008, Active directory, Networking, Systems, Technician, Technical support, Linux