Operations Analyst
GMAC Insurance Personal Lines - Winston-Salem, NC

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Position Responsibilities:

As an Operations Analyst you will be reporting to VP of Enterprise Business Operations. This position will serve as a strategic and operational analyst for the Enterprise Business Operations team by ensuring actionable and timely operational analyses of the company’s key initiatives. The operations analyst will focus on preparing data analytics, operational reporting, expense line analysis and other projects on demand

Primary Responsibilities:
  • Perform ad-hoc analyses supporting risk-return issues impacting business areas
  • Assists in continuous improvement efforts to enhance policy system performance and to provide enhanced functionality
  • Provides insurance industry and process flow input to product and IT staff (development and quality assurance) for the implementation of new systems/solutions and enhancements
  • Identifies project requirements by interviewing customers; analyzing operations; determining project scope; documenting results
  • Assist in the development policy life cycle modeling of customer experiences