Medical Scheduler
Radnet Inc - New York, NY

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Job Summary: Schedules exams for patients, performs pre-registration, faxes and scans documents, handles customer service related requests, communicates preparations, handles call backs, coordinates legal records requests and performs various other clerical tasks. Duties & Responsibilities: · Displays excellent communication skills and telephone etiquette. · Answers incoming calls in a courteous and professional manner - identifies self and company. · Places calls to referring physicians for patients expressing difficulty with scheduling. · Maintains self control when dealing with difficult patients and or situations. · Identifies patients with special needs and shows care and compassion. · Maintains good rapport with referring physicians, secretaries and clinical site staff. · Enters accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry. · Updates account information at the point of scheduling. · Properly schedules all procedures. · Utilizes RIS filter screens to answer questions associated with insurance, procedures and preps. · Communicates and interacts with all departments effectively and professionally. · Meets incoming call volume quota. · Pre-registers, faxes reports, scans documents, inputs clinical data as needed for appointment and requests films as needed. · Other duties as assigned. Requirements (Knowledge, Skills & Abilities): · Must be able to type and file accurately with precise data entry skills. · Knowledge of medical terminology. · Knowledge of medical insurance plans. · Ability to schedule and register patients rapidly and accurately. · General knowledge of computers and Microsoft Office software. · Provide clear written and verbal communication. · Detail oriented. · Ability to multi-task and be organized. Education & Experience Requirements: The above knowledge, skills and abilities may be demonstrated by a high school diploma or equivalent and experience working in a call center environment.

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