Our Vision is:|
Safe, healthy individuals, families and communities
Our Mission is:
The Department of Social and Health Services will improve the safety and health of individuals, families and communities by providing leadership and establishing and participating in partnerships.
Our Values are:
Excellence in Service
Collaboration and Partnership
Accountability The Department of Social and Health Services (DSHS), Economic Services Administration (ESA), Community Services Division (CSD) is recruiting to fill one (1) Financial Services Specialist 4 position with the Triage Team B Statewide Contact Center located in the Pierce South CSO in Tacoma. **This position works in a call center and/or processing center environment**
This position serves as a lead worker in the Contact Center Triage Team to both journey level and in-training Financial Services Specialists. This position leads, instructs and audits financial staff in determining eligibility for all cash, Basic Food and Medicaid programs for customers both in the office and on the phone. Duties include, but are not limited to: · Provides ongoing training for new and experienced financial services staff; · Conducts ongoing audits for new and experienced staff; · Establishes reports and recommendations to supervisor on staff progress and any necessary training needs; · Performs complex duties in relation to establishing financial eligibility and rule interpretation; · Assigns work to Financial Services Specialists within the Contact Center; · Monitors Contact Center to ensure phone calls are answered in a timely manner using available systems; and · Establishes and maintains procedures for efficient workflow.
REQUIRED EDUCATION, EXPERIENCE, SKILLS AND ABILITIES: One year of experience as a Financial Services Specialist 3 for Washington State. DESIRED EDUCATION, EXPERIENCE, SKILLS AND ABILITIES: Philosophy of public welfare; experience with State and Federal welfare laws and regulations; knowledge of principles, problems, and practices of public welfare administration, principles of individual and group behavior, social behavior, social and economic conditions and their effects upon individuals. Possess lead and supervisory skills. Express ideas clearly, work cooperatively with staff, clients, and members of the community, direct and assist others in interpretation and analysis of data, make independent decisions, lead and train staff.
NOTE: This position is covered by a union security provision. Therefore, as a condition of employment, candidates who are appointed are required to become members of the Washington Federation of State Employees, or pay other representational fees within the first 30 days of employment. HOW TO APPLY : To be considered you must apply online at www.careers.wa.gov . Use reference number 11734 when searching for the job announcement. The information provided in your Application must support your selected answers in the application questionnaire. All answers are verified and documentation may be required. Responses not supported in your application will disqualify you for consideration of employment from this requisition. A thorough reference check will be conducted for final applicants. The Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the recruiter at (360) 725-5804. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388. If you have specific questions regarding this position XJ77, please call Ron Thomas 360.725.6911. If you have questions on how to apply or are experiencing application issues, please contact the recruiter at firstname.lastname@example.org or 360-725-5804 .
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