The Bozzuto Concierge delivers a superior customer experience and contributes to achieving and increasing the property’s targeted resident retention goal by building a sense of community for the residents of Bozzuto’s luxury apartment homes.
Our expectations of you in this role:
1. Superior Customer Service
Know and acknowledge residents by name.
Regularly stand and greet customers, residents, and guests.
Answer phones promptly with the designated warm and friendly greeting.
Utilize outstanding interpersonal and communication skills.
Remain calm, professional and courteous when handling situations where residents or vendors may be upset or dissatisfied.
Resolve and/or follow up on resident needs to include assisting residents with directions, securing transportation, theatre tickets, dinner reservations etc.
Immediately direct service requests to maintenance team and escalate issues as appropriate to management.
Create innovative ways to engage the residents.
2. Build a sense of community.
Establish expert knowledge on community attractions and local amenities. Provide recommendations to residents.
Actively participate in social media opportunities.
Attend all resident events.
Establish Signature Services and build quarterly.
Update Craigslist daily with available apartments.
Update property Facebook page three times per week.
3. Manage front desk.
Log, audit, and deliver packages daily.
Complete service request call backs.
Close service requests daily in the community’s software i.e. Yardi, One Site etc.
Maintain accurate key control log and manage online system for resident/guest access to elevators, club areas etc.
Update communication log and activity report daily by shift.
Communicate effectively and timely with office and maintenance team to keep with any issues or events.
Keep front desk clean and organized.
Organization and planning
Calm under pressure
Attention to detail
Written and verbal communication skills
Microsoft Office - Word, Excel, PowerPoint
Social Media skills – Facebook, Twitter, Craigslist
1-2 years of experience in the hospitality industry working in a Concierge, Guest Services, Front Desk, Ticket Counter, Retail Services role.
Bozzuto's mission is to create the best possible living environment for our customers and to do so in a way that creates community and respects the world in which we live. From the very beginning, our success has been built around our four core values:
Concern - for the communities we touch.
Creativity - in everything we do.
Passion - in our approach to business.
Perfection - as a goal worth pursuing.
Supporting these values is a set of beliefs or practices that guide us in how we do business and conduct ourselves on a daily basis.
We are proud to be an Equal Opportunity Employer m/f/d/v.
The Bozzuto Group - 18 months ago
We are six companies in one: The Bozzuto Group, a privately held, integrated real estate services organization. Together we create quality...