Customer Service Representative
Community Trust Bank, Inc. - Pikeville, KY

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This job reports to the
Branch Manager .

Relocation is not provided and travel is not required.

This is a
Full-Time
position , working 1st Shift .

Number of Openings for this position:
1

Job Skills/Requirements

SECTION I. JOB RESPONSIBILITIES
1. Sell products and services to new and existing customers and prospects, as well as make referrals to appropriate departments. Maintain accurate tracking
of cross sales and sales referrals
2. Adhere to all new account opening policies and procedures as stated in Branch Operations Manual to ensure accuracy of Account Titling, Customer Information Identification (CID), Customer Due Diligence (CDD), and Identity Theft Red Flag Rules requirements as outlined i... [more] SECTION I. JOB RESPONSIBILITIES
1. Sell products and services to new and existing customers and prospects, as well as make referrals to appropriate departments. Maintain accurate tracking
of cross sales and sales referrals
2. Adhere to all new account opening policies and procedures as stated in Branch Operations Manual to ensure accuracy of Account Titling, Customer Information Identification (CID), Customer Due Diligence (CDD), and Identity Theft Red Flag Rules requirements as outlined in the Bank Secrecy Act/Anti Money Laundering policy.
3. Adhere to customer and account maintenance policies and procedures as
stated in the Branch Operations Manual
4. Adhere to any and all other operational processes performed as listed in the Branch Operations Manual.
5. Discuss personal financial needs with new and existing customers/prospects and recommend ways in which the company can serve their needs by cross-selling a full range of personal banking services.
6. Handle all customer service requests timely and accurately
7. Adhere at all times to applicable policies when resolving customer complaints while demonstrating a continuously helpful and friendly attitude.
8. Maintain a neat and orderly work area and ensure that all confidential records are properly secured at all times.
9. Required to maintain an expert level of knowledge regarding bank products/services
10. Responsible for knowing and implementing updates of Policies, Procedures and System changes
11. Adhere to all security policies and procedures
12. Follow bank guidelines before, during and after a robbery
13. Perform other duties within branch as assigned.

SECTION II. SKILLS/KNOWLEDGE AND ABILITIES/EXPERIENCE
Position normally requires a high school diploma or GED plus such practical skills and knowledge as would be learned on the job.
Over six and up to 12 months of experience.
Effective oral and written communication skills.
Excellent PC skills.
Excellent organizational skills with working knowledge of all applicable computer software programs.
Ability to lift coinage weighing up to 30 pounds.

SECTION III. WORKING CONDITIONS
Normal traditional bank lobby or In-Store lobby conditions.
After six months of demonstrated ability to carry out prescribed assignments, there is minimal supervision.

Education Requirements

  • High School Diploma/GED
Benefits:
Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability

Screening Requirements:
Drug Screen, Criminal Background Check, Credit Check

Community Trust Bank - 2 years ago - save job - copy to clipboard
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