Claims Secretary
Maricopa County, AZ - Phoenix, AZ

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The purpose of the Claims Secretary position is to perform a variety of specialized claim support duties for the Deputy Director, Adjusters, Claims Coordinator and the entire department. Performing these services allows the entire division to complete their jobs and spend more time on claims and/or subrogation efforts so that they can close claims faster, reduce litigation and increase collections, thereby reducing County losses.

Position Qualifications:
Minimum education and/or experience: A High School Diploma or G.E.D. Certificate is required plus two (2) years of experience performing administrative clerical duties which included experience working with public sector insurance claims or within the insurance industry. Preferred education and/or experience: An Associate’s degree in Business, Public Administration or a related field is preferred. Preference may also be given for prior experience with Riskmaster/claims management systems, handling open and closed files, file purging procedures and public sector insurance claims. Knowledge, Skills, and Abilities: Knowledge of claims management systems is required. Must be proficient in Access, Word, Excel and Outlook, and be able to learn and use custom software. Must be detail oriented and possess strong organizational and critical-thinking skills. A highly professional attitude is essential. Must be self directed with proven time management skills, thorough in work product, able to balance multiple tasks, work both independently and as a team member, demonstrate problem solving and decision making skills and continually strive for new and better ways to perform functions of the position. Strong telephone communications skills are necessary. The ability to work well with claims adjusters and attorneys is critical. Preferred special requirements: Experience with Riskmaster/claims management systems is preferred.

NOTE: Degrees/credits must be from an academically accredited college or university as recognized by the U.S. Department of Education (USDE) or the Council for Higher Education (CHEA).

Essential Job Tasks:
Provide support to the Director, adjusters, claims coordinator and entire department. Prepare claims for payment, process vendor information and ensure that adjusters follow finance procedures. Request police reports and other reports as requested by adjusting staff. Prepare and review incoming claim forms and related documents for completeness, accuracy, filing and statute of limitations. Request, review and notify adjuster of index bureau report results (iso). Prepare all Riskmaster mail merge letters (ROR, assignment and excess carrier letters) and attach to claims files in claims management system. Prepare correspondence as requested by adjusting staff and attach to claims files in claims management system. Check and print notice of claims from shared e-mail. Provide customer service such as giving limited, non-legal instructions on how to proceed with claims filing. Field or direct all incoming calls and answer questions. Respond to letters from the public, attorneys and other departments and direct as necessary. Pick up, open, sort and distribute incoming mail and faxes. Make daily pick ups and deliveries. Clear all payments in claims management system. Copy any necessary files, reports, etc. Purge and file all closed claims. Perform other duties as assigned. Provide back up support services to Claims Coordinator and Workers’ Compensation Coordinator. Coordinate records management program, retention, retrieval and compliance with laws and retention schedules.

Selection Procedure:
The Maricopa County Human Resources Department reserves the right to admit to the exam process only those candidates considered to be the most highly qualified. Those selected will be scored based on evaluation of listed education and experience. The hiring authority will interview and select the successful candidate from a pool provided by Human Resources.