Engagement Advisor (Client Account Support Associate)
Cigna - Seattle, WA

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Job Description Responsible for providing client support in the areas of benefit education, open enrollment, health and wellness initiatives. Coordinates with account manager to ensure needs are met and potential problems are averted. Keeps account manager informed of account status and opportunities for expanded business. Makes on-site presentations to existing and prospective customers to educate and inform. Coordinates on-site events.

. Key Responsibilities: *
  • Leads presentations to customers, current and prospective, to describe and respond to questions about Cigna’s health and wellness offerings. *
  • Develops customer health benefit plan education presentations *
  • Orders appropriate collateral, benefit summaries, and giveaways *
  • Build and execute open enrollment strategy in partnership with the client *
  • Executes on well-being strategy *
  • Maintains knowledge and expertise in all products, programs, services and enrollment activity. Effectively articulates and demonstrates CIGNA's capabilities and tools in the marketplace *
  • Tracks event meetings, top customer questions *
  • Refer customer service issues, administrative functions, eligibility, and billing questions, installation matters, settlement production matters to appropriate service organization representatives (Employer Account Services, Customer Service Claim and Call Centers, etc.)
Qualifications: *
  • Retail background desirable *
  • Bachelor’s degree highly preferred *
  • Exceptional relationship-building skills *
  • Strong presentation skills *
  • Influential sales experience desirable *
  • Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work *
  • Demonstrated ability to develop strong working relationships with matrix partners in the organization; ability to leverage matrix resources to drive deliverables *
  • Previous account management experience highly preferred *
  • Ability to obtain necessary licenses *
  • Ability to travel *
  • Bi-Lingual (Spanish) Desirable

CIGNA - 13 months ago - save job - block
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With a significant position in the US health insurance market, CIGNA covers some 11.5 million Americans with its various medical plans. The...