IT Process Consultant
We know process is only part of the picture. Organizational change and human behavior has to happen to really help organizations. Come help large IT organizations thrive.
Plexent IT service management (ITSM) consulting and training company and leading provider of ITSM-focused intellectual property – itDNA® – servicing Fortune 500 companies, medium-sized businesses, government agencies and other organizations. Drawing on extensive IT experience and ITSM best practices, Plexent’s offerings span IT service management and standards-based training, intellectual property, subscription services, consulting and business technology services.
Founded in 2001, Dallas-based Plexent developed a framework, methodology and knowledge base that puts the IT Infrastructure Library (ITIL®), ISO® and CMMI® standards into practice and allows customers’ IT operations to support and enhance core business objectives. Plexent enables standards-based service management model implementation, business process optimization, ITIL adoption, and ISO/IEC 20000 and ISO/IEC 27001 certification in significantly less time for a fraction of the cost.
We have the best consultants in the industry and the best toolkit to do our job. Come join us if you love to make a difference.
You’ll Knock the Socks Off of our customers as a “Trusted Advisor” as you perform the following. Your main focus will be to work on client engagements that involve IT process transformation. However, there are many other responsibilities you can take on which will help grow our company.
Assessment, design and implementation of ITSM transformation programs. Process, policy and workflow design and implementation. Cultural awareness building Executive awareness building Formal ITIL training (we are an accredited ATO) Build relationships with customers and assist in finding new project opportunities. Sales support and proposal support. Writing articles, speaking engagements, social media presence Candidate interviewing Participation in the ongoing development of our intellectual property, itDNA ® .
In addition to participating in exciting, leading-edge transformation consulting opportunities only available to a market leader like Plexent, you will also continue to expand your own skill set in Service Management though our generous education and certification program. Individuals filling these critical roles will be instrumental in Plexent’s rapid growth by support recruiting initiatives, providing sales support and assisting in the ongoing development of Plexent’s itDNA ® .
Ideal candidates will have significant implementation experience in IT Service Management based on ITIL ® with the ability to effectively communicate and demonstrate applied knowledge covering the ITIL ® service management lifecycle.
Specific experience with at least two different process areas within the ITIL framework.
Candidates must have a strong knowledge of process and extensive project management experience Candidates also need experience utilizing a project management approach to implement ITIL ® Service Management initiatives on large-scale IT Infrastructure projects Candidates must demonstrate impressive written and verbal communication skills Additional experience with BCP/DR and Security Management is a plus SEI-authorized SCAMPI Lead Appraiser is a plus Experience in IT process automation is desirable A four-year degree is preferred
CERTIFICATIONS An ITIL Expert, Service Manager or Intermediate Certification is required; however, candidates with an ITIL Foundation Certification and significant ITIL implementation experience will also be considered A PMP Certification is also preferred CISA and Six Sigma Certifications are a plus Secret Clearance is a plus
OTHER Most applicants will travel less than 50% based on location TN Visa sponsorship and H1B Transfers considered Up to $5,000 relocation reimbursement and cash back at closing of a home program available
BENEFITS Full medical, vision and dental Stock options Paid time off 2 weeks of training per year Training and Certification Reimbursement Equipment allowance Numerous bonus programs
Business Continuity Management
Service Level Management
Continual Service Improvement
Plexent is an EOE and a drug free workplace.