Sr Client Support Specialist
AT&T - Tampa, FL

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1308385

Description

Don't miss this opportunity to join the company recognized by

Fortune

magazine as the

World's Most Admired Telecommunications Company

and ranked #4 on

DiversityInc's

list of

2011 Top

50 Companies for Diversity.

As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined.

Learn more about AT&T's cutting edge opportunities with a wide range of career paths in emerging and ground breaking technologies. We're so much more than just a phone company!

AT&T Senior Client Support Specialist provides channel support of complex systems and products. As the reference point for product questions including standard product capabilities as well as customizable features and functions, the Senior Client Support Specialist has seasoned knowledge and experience and is skilled in providing necessary advice and conferring knowledge, articulating position features, benefits and competitive advantages of the products and services.

Role and responsibilities of the AT&T Senior Client Support Specialist include but is not limited to the following;

  • Provide channel support of complex systems and products
  • Reference point for product questions including standard product capabilities as well as customizable features and functions
  • Provide senior level channel support of complex systems and products
  • Advise and confer product knowledge regarding system and tools to technical sales engineers and Channel Account Managers located throughout a region
  • Provide expertise on product questions including standard product capabilities as well as customizable features and functions
  • Develop and demonstrate on going ability to articulate and position features, benefits and competitive advantages of products and services
  • Educate sales teams regarding the processes and sales tools required for agents to effectively utilize channel resources
  • Train agents on this process in classroom and web meeting sessions as required
  • Represent Channel/Region in project and development of systems that impact the overall effectiveness of the clients
  • Provide in depth functional requirements for future enhancements to products and tools and systems Coordinate with organizations to oversee implementation of complex orders and associated billing for complex solutions
  • Assist sales team to assemble a holistic view of customers business, which may include records of proposals, contracts and network inventories across multiple platforms and product lines
  • Collaborate with customers during in Shared Expectations Sessions with customers, pre- and post-sale
Qualifications

Required Skills and Experience

5 to 7 years experience in relevant area of professional responsibility

Experience providing Business Sales Support

Telecommunications experience

Extensive AT&T products, process and implementation experience

Excellent communications skills (both written and oral)

Computer literacy in MS Word, Excel, PowerPoint and Outlook

Project Management Experience

Presentation and customer facing experience

Telecom Provisioning Experience

Transport maintenance experience

Computer literacy in MS Word, Excel, PowerPoint and Outlook

Telecom Billing and/or Billing Support

Ability to clear a criminal background check and drug test.

The successful candidate will be able to perform the following with or without reasonable accommodation:

Ability to operate a personal computer, wireless equipment, copier and fax

Desired Skills, Experience and Education

  • 18 month completion of the Client Support Specialist position
  • Bachelors Degree in Marketing, Communications, Administration or Business
AT&T is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

Job

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Business Sales Solutions

Primary Location

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Florida-Tampa

Schedule

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Full-time

Shift

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Day Job

Employee Status

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Regular

Job Posting

:

Jan 28, 2013, 11:13:57 AM

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Unposting Date

:

Feb 5, 2013, 12:59:59 AM

Job Level

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Senior Associate/Second Level Manager

AT&T - 2 years ago - save job - copy to clipboard
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