Web Product Analyst II or Senior
TSYS - Boise, ID

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88113

Description

Skills:
  • Web Services experience
  • XML
  • Provide consultation during the development and testing phases
  • Provide support to TCM end users as needed
  • Provide development Solutions for the TSYS Configuration Manager (TCM) application and distributed application
Summary

Lead clients and TSYS entities through life cycle implementation, enhancement, and customization projects. Develops functional requirements, specifications, use cases, and process flows for each project. Consults with clients to ensure awareness of Web self-service industry best practices to aid clients in site configuration and customer service decisions. Develops and manages project plans to ensure timely delivery. Communicates regularly with clients and internal teams on project status. Requires ability to manage multiple, complex projects in coordination with the client and multiple TSYS entities, including technology, operations, and messaging services. Assists in developing new products and product enhancements (in coordination with product development and technology), particularly as driven by existing and potential clients, as well as industry research. Develops functional requirements and specifications to support product development. Contributes to developing and improving product delivery processes in accordance with TSYS EBS strategic plan, to include project management, product development, and product implementation. Conducts research and problem resolution on product(s). Interacts on a high level with clients and manages tasks by using cross-functional management skills. Adapts to rapidly changing business, technology, and competitive environments.

Responsibilities

Under limited to moderate supervision, participates in the QA testing phase of all projects to provide subject matter expertise, compliance with design, and ensure quality delivery for the client. Reviews and provides input to QA test plans and scripts to ensure accuracy and thoroughness for the functionality being implemented. Uses QA tools and processes to track and coordinate development issues with the technology and QA teams. Coordinates with product development to incorporate client enhancements and customizations into the product release plans. Develops product enhancement specifications in accordance with EBS standards and industry best practices. Develops product enhancements as part of client projects, requiring that functionality is designed and developed in a method that can be re-used by technology. This requires close coordination during both the technical design and development stages. Uses familiarity and experience with the Web application platform to ensure reusability and flexibility for multiple clients. Supports issue/problem resolution, implementation, notification, and post-implementation support as the product subject matter expert. Makes recommendations on issue resolution, and makes decisions on execution of resolution plans to minimize client base impact. Maintains proficiency in web application industry trends, credit card market business drivers, and client/server application development best practices. Seeks opportunities to stay current and expand technical expertise. Documents and maintains detailed records of client interactions and communications. Consults in contractual and pricing structures, as well as negotiations and final decisions. Responsible for profitable delivery of all client projects. May require but is not limited to the following: adaptability to a variety of cultural environments, domestic/international travel (primarily to client sites for design and sales support), client situations, and assisting in hiring new team members. Assists production support as needed by providing subject matter expertise on product and/or client issues. Works with technology and operations to determine root cause, define alternatives, and define action plan for resolution.

Qualifications

Education/Experience

Four year college degree and 2 or more years professional experience

or

4 or more years professional experience is required. Appropriate TSYS experience is preferred. A Bachelor’s degree in management information systems, network engineering, or computer science is preferred as is directly related experience in credit card or financial services, information technology, project management, or system administration/support field.

Behaviors

Teamwork

  • Cooperates in a team environment
  • Demonstrates initiative
  • Develops a service awareness
  • Develops a job knowledge
Adaptability

  • Portrays a positive attitude
  • Flexible; adjusts to change
  • Ability to follow direction
  • Accepts supervision/guidance
  • Complies with company standards/policies/procedures
  • Displays professionalism in
both conduct and dress

Communications

  • Asks for help/seeks advice
  • Listens well/utilizes information
  • Shares ideas and information
  • Develops rapport with customers
  • Develops correspondence skills
  • Quality minded
  • Attends team, department, division, company meetings
Skills and Competencies

  • Good problem resolution skills
  • Good analytical skills
  • General research skills
  • Strong attention to detail skills
  • Develops basic knowledge of TSYS Basic industry knowledge
  • Project management skills
  • Demonstrates initiative and self-education.
  • Advanced PC skills: Microsoft Office, Microsoft Project, Microsoft Access, Visio, E-mail
  • Familiar with the fundamental technical operation of Web browsers
  • Understands fundamentals of XML, HTML, graphic design, Web site usability, Java or object oriented development principles
  • Understands fundamentals of mainframe system programming and integration, including message queuing technologies
  • Client/server or Web application experience as a developer, functional/technical architect, or test analyst (preferred)
  • Familiarity with relational database technologies
  • Use case design principles
  • Ability to facilitate client workshops
  • Familiarity with Web usability best practices
Organization

  • Attends to detail
  • Manages time productively
  • Multitask oriented
Working Conditions

  • Normal office environment
  • Limited travel requirements
Decision Making

  • Participates in the decision making process and acts quickly to carry out decisions
  • Recognizes problems and issues Demonstrates effective problem solving skills
  • Practices confidentiality
Job

Distributed Technologies

Primary Location

GA-Columbus

Other Locations

Idaho-Boise

Organization

Total System Services, Inc.

Schedule

Full-time

Job Posting

Unposting Date

TSYS - 23 months ago - save job - copy to clipboard
About this company
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44 million times each day, the people of TSYS® improve lives and businesses across the world by processing a payment. We make it...