Customer Service Rep - New Accounts
BBCN Bank - Los Angeles, CA

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Handle all new account area and sell official checks. Perform most duties under moderate supervision and exercises a reasonable amount of judgment.

  • Assist customers in opening checking, savings and certificate of deposit accounts (business and personal) and safe deposit box accounts
  • Order and keep records for personal and business check orders, deposits and other supplies for depositors
  • Delete and add names to existing accounts
  • Assist with ATM/Debit Card requests of customers
  • Verify information on ATM/Debit Card applications to the information in customer database. For exceptions, corrective actions are taken.
  • Sell safe deposit boxes and maintain safe deposit box entry files.
  • Act as backup to the Safe Deposit Vault Attendant, if required.
  • Escort appropriate bank personnel into the vault and maintain dual control for safekeeping access and official check, if required.
  • Conduct call-backs to external check printing companies to verify customer information.
  • Cross-sell bank products and services based on customer needs, in accordance with the bank’s program standards.
  • Responsible for periodic reconciliations and certifications as necessary.
  • Responsible for reviewing various new account related reports.
  • Participate in training seminars in relation to operations areas.
  • Perform other tasks and assist other areas upon request of superiors.

BBCN Bank - 2 years ago - save job
About this company
4 reviews
At BBCN Bank we offer a variety of quality banking services, including internet and telephone banking services. This Internet Banking...