Customer Service Center Team Lead
Equifax - St. Louis, MO

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Client Service Center Team LeadSummary: The Client Service Center Team Lead is responsible for providing day-to-day support to a team of agents responding to inquiries about TALX services and automated systems that enter the CSC via phone, e-mail, or chat session. The individual is responsible for mentoring and motivating the team, as well as addressing escalated issues.Essential Duties and Responsibilities: • Serve as an ambassador for the team in conference calls, meetings, site visits, etc. in which s/he participates.• Lead and direct team members, as well as mentor agents as needed.• Take escalated calls• Make self available to all Customer Service Agents for questions concerning service• For escalated calls, deliver exemplary customer service and regularly exceed customer expectations.• Partner with the Internal Service Center and/or appropriate business areas for technical matters and client issue resolution.• Subject matter expert in all services offered.• Ensures timely processing of all forms submitted from Agents• Identify workflow improvements to enhance the team's efficiency• Performs a variety of tasks• Contribute to the service improvement efforts of the team and implement changes in a positive way.• Work with management to create tactical short and long-term goals that adhere to the team's vision and strategy.• Accurately communicate call and/or special project status to supervisor.• Contribute to projects, as assigned.• Regular attendance is an essential function of the job and is required.Minimum Education and/or Experience: • High School Diploma- Bachelors Degree and or 7+ years of customer service experience, 2+ years in a supervisory role.• 2-3 months of job-related training.• Must have experience with common desktop software.• Full familiarity other Windows-based applications.Required Competencies: • Must possess the ability to multi-task in a fast-paced, demanding, high growth environment, and be client-satisfaction oriented.• Must maintain the highest level of integrity, courtesy, and respect while interacting with clients, Equifax employees, and business contacts. • Must respond quickly to unexpected changes with creativity and optimism.• Must be able to make decisions independently.• Must have strong interpersonal skills and professional attitude.• Must have excellent listening, as well as written and oral communication skills.• Must demonstrate an excellent understanding of Equifax services and how they relate to each other.• Must exhibit strong organizational, problem-solving, and analytical skills.• Must show success in mentoring and motivating others.• Must be able to understand and use new technologies quickly.Preferred Qualifications: • Bachelor's degree and/or previous supervisory experience.Physical Requirements or Environmental Factors (if applicable): • Position is largely sedentary requiring a significant amount of keyboarding.How to Apply: Please submit an internal application or your resume and salary requirements to:

Company Information

Equifax empowers businesses and consumers with information they can trust. A global leader in information solutions, we leverage one of the largest sources of consumer and commercial data, along with advanced analytics and proprietary technology, to create customized insights that enrich both the performance of businesses and the lives of consumers. With a strong heritage of innovation and leadership, Equifax continuously delivers new innovative solutions with the highest integrity and reliability. Businesses - large and small - rely on us for consumer and business credit intelligence, portfolio management, fraud detection, decisioning technology, marketing tools, and much more. We empower individual consumers to understand their personal credit information, protect their identity, and maximize their financial well-being. Headquartered in Atlanta, Georgia, Equifax Inc. operates in the U.S. and 16 other countries throughout North America, Latin America and Europe. Equifax is a member of Standard; Poor;s (S;P) 500; Index. Our common stock is traded on the New York Stock Exchange under the symbol EFX. The foundation of Equifax is our talented, dedicated employees. Our mission is to deliver world- class information solutions to businesses and consumers. We accomplish our goals by drawing upon the experience, energy and teamwork of our employees in a growing, dynamic, and fun place to work. As a global company Equifax offers a competitive benefits package specific to each geographic location. We provide our employees and their families with programs that will enhance their well-being and security. Equifax is an equal opportunity employer and we positively value diversity within our organization. Equifax is an equal opportunity employer and a drug-free work place. For more information about our company, please visit: href='http://www. equifax.com' >www.equifax.com

Job

:

Customer Service

Schedule

:

Full-time

Years of Experience

:

3-5 years

Primary Location

:

United States-Missouri-St. Louis

Organization

:

Global Operations

Equifax - 19 months ago - save job - block
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About this company
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Equifax is a global leader in consumer, commercial and workforce information solutions that provide businesses of all sizes and consumers...