Service Associate
Ace Cash Express - Iowa

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The Service Associate provides excellent customer service to individuals needing ACE's financial services. Work involves but is not limited to: check cashing, balancing monies, reporting daily transactions, following security procedures, and performing other financial services duties. This job reports to a District Manager.

The Service Associate will:

  • Cash checks using established risk analysis (as defined in current training manuals and/or policies and procedures materials) avoiding return items as much as possible
  • Follow appropriate cash handling and inventory procedures
  • Learn to review, interpret and act upon reports including but not limited to: Combined Income Statements within five months of employment
  • Provide and market company services, including but not limited to: check cashing, loans, utility and other bill payment transactions, money order sales, wire transfer services, postage stamp sales, and distribution of other financial services
  • Provide professional and courteous customer service at all times
  • Maintain, count, receive, balance and safeguard cash and other negotiable items according to established policies and procedures to ensure validation of center assets
  • Perform opening and closing procedures, including but not limited to: preparing bank deposits or re-deposits, investigating and resolving report discrepancies, and verifying money in the cash drawer and safe
  • Follow security and safety policies and procedures in order to maintain a safe working environment; protects company assets and, most importantly, the employees
  • Maintain schedule flexibility to work other centers and shifts as needed
  • Excellent communication skills
  • Perform other duties as assigned

  • Requirements

    • Some retail/customer service experience preferred
    • Knowledge of basic math skills including addition, subtraction, multiplication and division in all unit measures using whole numbers, percentages, common fractions and decimals
    • Ability to exchange US currency in any denomination
    • Ability to work 10-12 hours in a confined work area without leaving the center.
    • Formal lunch breaks are not provided and must be taken at most convenient time around the flow of business
    • Ability to travel to different locations as schedule demands.