General Managers (GMs) are responsible for establishing and maintaining superior customer service levels at Hess gas stations and convenience stores. Hess is the leading independent gasoline convenience store marketer on the East Coast.
Hess GMs oversee and are accountable for the operation of a retail facility by ensuring maximum sales and profitability through the following: effective merchandising; human resources management; team development; inventory management; containment of operating costs and managing shrinkage levels.
Ensure that each customer receives outstanding service by providing a friendly, welcoming environment that includes greeting and acknowledging every customer, maintaining outstanding standards, knowing our products.
Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives
Control shrink, expenses, and payroll
Ensure appropriate merchandise stock levels, merchandise presentation, signing, and assortment in all departments; ensure selling floor is adequately stocked
Comparison shop and report results; share information with supervisor, corporate office and make appropriate price adjustments as required
Review store trends. Recommend and initiate changes for maximizing goals and objectives
Ensure compliance with all policies and procedures through regular management and staff meetings, store walk-throughs, audits, etc.
Continually evaluate and address performance issues and actively recruit high caliber associates and assistant managers
Train and develop store management in all aspects of the business; direct and monitor training and development for all store level personnel
Any other responsibilities as assigned
Process information and merchandise through computer system and POS register system
Communicate effectively with associates and customers
Understand and complete all documentation
Freely access all areas of the store including selling floor, stock area, and register area
Operate and use all equipment necessary to run the facility.
Move or handle merchandise throughout the store generally weighing 0-50 pounds
Work a varied schedule including nights, weekends and holidays
Ability to work in a fast paced setting
Attention to detail
Knowledge of sanitation and cleanliness standards
Prior retail management and/or restaurant management experience
Strong decision making skills
Strong financial management skills
Strong people development and team building skills
Friendly, customer oriented personality
Benefits & Rewards
Comprehensive benefits package including quarterly bonus program, healthcare, vision and dental coverage, 401(k) w/ company match, pension plan, direct deposit, life insurance, flexible spending accounts, paid time off, and educational assistance.
Please Note: This position requires credit, background and drug screenings
Hess is an Equal Opportunity Employer and is committed to workplace diversity
Americas-United States-FL-Jacksonville FL
Hess is a values-driven company offering a world of challenging opportunities.
We support continuous learning and development.