Senior Cloud Hosting Engineer- savvisdirect- (St. Louis, MO)
SAVVIS Inc. - Town and Country, MO

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Savvis Culture:
Savvis, which merged with CenturyLink in July 2011, is an outsourcing provider of managed computing and network infrastructure for IT applications. By outsourcing to Savvis, enterprises can focus on their core business while Savvis ensures the quality of their IT infrastructure. Leading IT organizations around the world have selected Savvis to help them improve their service levels, reduce capital expense and deal with the rising costs of bandwidth, energy, real estate, staff and expertise. As a pioneer in utility computing, Savvis understands and harnesses the latest advances in technology such as virtualization, cloud computing and support process automation.

Job Description

Senior Cloud Hosting Systems Engineers are part of the savvisdirect Operations Organization. Role of Engineers include top level remote escalation support for hosting clients which includes general troubleshooting as well as debugging of operational issues for cloud hosting clients. Daily responsibilities include providing top level escalation support for hosting clients, implementations, and projects.-
Position Objectives: -

Maintain 99.999% availability for all savvisdirect products

Interface with support organizations to improve and implement process, procedures and automation

Provide excellent support to increase client satisfaction

Documentation of infrastructure and procedures

-- Essential duties: - -

Provide Tier 1-3 support for the SAVVIS Support Center

Various types of documentation

On call participation with team members

Implementations of cloud hosting solutions

Maintain hosting infrastructure

Client and Infrastructure maintenance

Identify resolve and escalate issues according to procedural documentation and training

Provide and obtain timely updates to/from relevant parties (internal and external)

Manage incidents to resolution in a timely manner

Monitor application and Infrastructure environments to quickly identify and resolve incidents

Escalation to and Management of vendors for tier 3 & 4 support

Ensure that vendors are actively troubleshooting incidents as required

Confirm that vendors are adhering to service-level agreements (SLA)

-- Required skills: -

Hands on experience with the following technologies:
Virtualization technologies (AppLogic, VMWare)

Linux Operating Systems (RHEL, Fedora, SUSE, RedHat)

Windows and Unix Operating Systems

Web Server technologies (IIS, Apache)

Network LAN and WAN, TCP/IP, Cisco, Juniper, Lucent

Familiarization with ITIL guidelines and practices

Exceptional customer service skills

Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolutionAbility to coordinate and communicate effectively with other technologists and business partners to maintain

high service levels in a demanding environment

Strong interpersonal communication and relationship management skills

Strong problem solving skills

Strong documentation skills

  • Desired skills: -
Working knowledge of Applogic. Alternative would be VMWare and Linux

Education or Equivalent Experience: -

Four year college degree or equivalent experience

Two to Five years of experience administering mid-size virtualized server environments

Knowledge and understanding of Local and Wide Area Networking

Federal law requires all employers to verify the identity and eligibility of all persons hired to work in the United States. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. No phone calls, please.

Required Skills

Required Experience