Technical Business Analyst
Synchronoss Technologies, Inc. - Bridgewater, NJ

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General Description and Responsibilities The Business Analyst (BA) is a key member of the Service Delivery team responsible for the production of business, functional and technical requirement documentation to the service delivery and support teams. Works as a member of the account team, to understand, quantify, and present the impact of the STI solution to the client. The BA will work across a number of teams to execute different work streams with respect to the assigned project. Assists in the ordering of services, the implementation of services, and the follow up and resolution of satisfaction issues.

In addition, the BA will assist Program Managers and Directors in the preparation of high level assessment, proposal and assessment documents. ESSENTIAL DUTIES AND RESPONSIBILITIES With minimal supervision coordinate enhancements, test and prepare technical documentation for system implementation and on-going support. Provide ad hoc reporting and analysis support. Strong SQL and Data Analysis skills are a must.

Support release requirements documentation. Perform necessary analysis, fact-finding, and consultation with others to identify and resolve production support issues. Support of Partner QA Testing - Order Status Notification, Order Validation. Identify and solve problems independently and provide consultation and assistance to other members of the indirect ecommerce teams both internally and externally.

Manage all phases of the product catalog, from identifying upcoming changes, communicating the changes to the program team, clients and partners, to implementing and coordinating the updates, tracking adoption, gaining approvals and verifying the results. Support and back up Project Managers. Support external Indirect Partner efforts to adopt new functionality. Work with Operations to understand issues impacting our system and content.

Strong SQL and Data Analysis skills are a must.

About this company
Synchronoss is the world's leading provider of automation software and cloud technology solutions. Our solutions connect, synchronize and...