Implementation Engineer L3
Vocera - Dallas, TX

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The Vocera Implementation Engineer is responsible for the technical planning, architecture, implementation and installation of on-premise Vocera communications solutions. The Implementation Engineer will architect a technical solution leveraging speech recognition technology that will work successfully in the customer’s wireless environment. This is a remote position, preferably based in Dallas or Houston and requires extensive travel within North America.


Plan, architect, implement and install Vocera communications solutions across certain core technology components with strong understanding of all other relevant technical components. The implementation process includes assessing the customer’s wireless environment, supporting business process workshops to collaborate on design of communications workflow, configuring the Vocera database, installing the Vocera system software, performing end-to-end system testing, integrating with external systems (such as PBXs and messaging middleware), and training the customers system’s administrator and help desk
Collect data necessary to, and assist with, troubleshooting customer environments, including researching wireless configuration and compatibility issues, and optimize the performance of the Vocera system
Assist to develop and document best practices and deployment guidelines. Contribute to the Technical Support knowledge base. Develop draft technical training materials
Collaborate with clinical leads to assist in the collection of workflow requirements and architect a database to meet clinical and technical requirements
Transfer knowledge to Vocera customer’s technical staff to enable them to successfully maintain Vocera solutions
Coordinate activities with the Vocera sales and services teams
Effectively communicate project status to team members and stakeholders in a timely, consistent, and clear manner
Comply with administrative policies (i.e. time reporting, expense reporting, calendar maintenance, etc…)

Education, Skills & Experience

B.S. in Computer Science or related field
Wired/Wireless Network Certification preferred (CWNA, CCNA, CCNA Wireless, etc.)
5+ years of relevant experience in a customer-facing technical services or support role, including a preferred 2+ years experience deploying wireless LANs
Some experience designing, deploying, tuning and troubleshooting wireless LANs, ideally supporting both voice and data
Knowledge of wireless tools such as AirMagnet, AiroPeek and Cognio
Troubleshooting skills in wireless and wired networking environments
In depth experience installing, administering and troubleshooting Microsoft server-based environments, including experience with clusters and distributed systems
Prefer experience implementing or supporting PBX installations
Experience collecting, documenting and negotiating customer requirements
Experience with structured implementation methodologies, with an emphasis on end-to-end testing of complex systems
Experience teaching technical courses and presenting information to technical audiences
Enjoy working in a fast-paced vendor environment with high expectations and limited resources
Self-starter and self-managing. Efficient, organized, and able to manage competing priorities
Excellent interpersonal skills and able to communicate professionally with customers, partners and internal teams
Excellent written and verbal communications skills
Prefer experience deploying technology in Healthcare (ideal) or other services industries such as Hospitality, Retail or Education
Extensive travel throughout North America, with the possibility of occasional international travel

Belief in Diversity
Vocera Communications is an Affirmative Action employer and is committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation or national origin.

Vocera - 2 years ago - save job
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