Residential Appliance/Refrigeration Repair Technician (N. Houston, TX)
Sears Holdings Corp. 11,659 reviews - Houston, TX

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A&E Factory Service technicians diagnose and repair all kitchen and laundry appliances including refrigerators, washers, dryers, dishwashers, stoves, ovens, refrigerators, freezers, and garbage disposals while providing superior service in customer’s homes. A&E technicians are the best equipped in the industry---you will be provided a service van, specialized tools, uniforms, laptop computer, cell telephone, and periodic training. In fact, A&E technicians travel directly to their first call from home each morning. We have a computer-generated routing system that enables us to maximize customer satisfaction. Country United States Responsibilities/Skills/Experience Requirements To provide the proper customer focus, the In-Home Service Technician must:
  • Work as a dedicated team member to ensure fast, flexible and expert service to every customer
  • Demonstrate a sense of urgency to meet customer time commitments
  • Successfully complete all Technician I training elements within required timeframes
  • Meet key performance metrics and/or productivity goals as defined by the business
  • Provide knowledgeable and courteous repair service
  • Continuously look for methods to improve business performance and enhance the customer experience
  • Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer
  • Provide direction to a Technical Helper, as applicable
  • Ability to receive truck stock at home if the company vehicle is retained at the technician’s place of residence or other designated location.
  • Mentor other technicians, as applicable
  • Maintain truck stock inventory within the prescribed company guidelines and standards
  • Follow the truck maintenance schedule and keep a clean, organized truck
  • Adhere to all company policies and procedures
  • Perform miscellaneous duties as assigned

About this company
11,659 reviews
Sears, Roebuck and Co. hasn't outgrown the mall scene, but it's spending more time in other places. Beyond its 840 US mall-based...