Sr. Program Mgr - HEDIS
Blue Cross Blue Shield of North Carolina - Chapel Hill, NC

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Manage, plan, design, and develop multiple/and or large complex programs. Responsible for all aspects of program management including strategic planning, needs analysis, content development, data analysis, vendor selection and management and contract management.
Manage, plan, design, and develop multiple/and or large complex programs. Coordinate interdepartmental functions in order to minimize delays; meet with program/project team members on a regular basis to review.
Develop the overall program plan and create high-level plans to guide detailed planning at the component level.
Lead the program management team in establishing program direction, identifying interdependencies, communicating program requirements, tracking progress, making decisions, and resolving conflicts and issues.
Develop program strategy and supporting business case. Leads/directs the development of the strategic approach for the program, its major time frames and a definition of its major deliverables to address needed goals and outcomes.
Confer with team to explain program/project and individual responsibilities for functions and phases of programs/projects. Responsible for effective assignment and use of staff, contractors and consultants to maximize the application of their capabilities and their contribution value for cost to the program. Manage and change assignments in the program within agreed upon decision-making authority.
Direct and coordinate activities concerned with implementation and carrying out objectives of programs.
Monitor all program project executions, progress to plan and production of major deliverables, intervening when necessary to review the current state and direct adjustments to plans and execution.
Own and make needed decisions to ensure the successful resolution of all issues, problems and changes within the program that do not alter or defer significantly from the agreed upon milestones and major deliverables.
Direct the development and maintenance of plans, practices and assignments to identify, quantify and contain the occurrence and potential impact of risks and risk events on the execution of a program and its likelihood of success.
Identify specific program evolutionary needs and/or changes and direct the development of appropriate approach, plans and/or deliverable alterations focused on optimizing success and goal achievement.
Establish performance metrics and goals for programs, including process measures, outcomes measures and financial measures. Evaluate programs to ensure they meet program goals.
Ensure that programs meet appropriate regulatory and accreditation standards. Ensure that the program fully cooperates with the organizational governance functions and provides oversight for the definition and exercise of regular iteration and reporting required by organizational governance policies.
Develop and manage program budgets.
Manage vendor relationships and negotiate, administer and monitor program contracts. Requirements • Bachelor’s degree and 7 years of program or project management experience in the area of program specialization.

  • In lieu of a Bachelor’s degree, a minimum of 9 years of program or project management experience in the area of program specialization is required. Additional Critical Skills & Knowledge Needed for Job • Strategic visioning and planning skills to align program goals and benefits with the long-term goals of the organization.
  • Leadership skills are needed for managing multiple program teams throughout the program life cycle.
  • Time management skills to keep goals and objectives of program on schedule.
  • Communication skills to deal with various stakeholders, team members, sponsors, managing directors, customers, vendors senior management, providers
  • Knowledge in the area of programs managed.

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