DIRECTOR, Business Process Manager-732944
Lead a team of ~20 exempt and non-exempt associates, providing all horizontal support and strategy for Escalated Services (including Customer Advocacy Operations and Dispute Operations). Responsible for designing and driving case management efforts for the Retail Bank (including Reg E and CFPB/Complaint Management initiatives). Will work with multiple executives across the bank, to help define our customer experience culture, processes, and tools/platforms.
-At least 5 years of experience in banking operations
-Black Belt certification
-Change management certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.
Job : Project and Process Management
Primary Location : United States-Virginia-Richmond-Richmond-West Creek 2 (12072)
Schedule : Full-time
Travel : Yes, 10 % of the Time
Job Posting :
Unposting Date :
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