DIRECTOR, Business Process Manager Job
Capital One - Richmond, VA

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DIRECTOR, Business Process Manager-732944

Description
Responsibilities:

Lead a team of ~20 exempt and non-exempt associates, providing all horizontal support and strategy for Escalated Services (including Customer Advocacy Operations and Dispute Operations). Responsible for designing and driving case management efforts for the Retail Bank (including Reg E and CFPB/Complaint Management initiatives). Will work with multiple executives across the bank, to help define our customer experience culture, processes, and tools/platforms.

Qualifications
Basic Qualifications:

-At least 5 years of experience in banking operations

-Black Belt certification

-Bachelor's degree

Preferred Qualifications:

-Lean certification

-Change management certification

-MBA

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Job : Project and Process Management
Primary Location : United States-Virginia-Richmond-Richmond-West Creek 2 (12072)
Schedule : Full-time
Travel : Yes, 10 % of the Time

Job Posting
:
Unposting Date :

Capital One - 17 months ago - save job - block
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About this company
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Capital One isn't just concerned with what's in your wallet; it's interested in your bank account as well. The company is...