Requisition #: 57612
Job Title: Talent Management Support Analyst
Country: United States
Employment Status: Full Time
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
Provides ongoing support , technical assistance and consultation to the applicable business client base, ADP associates, and third party consultants regarding product capabilities and product problems utilizing technical expertise, product training and knowledge of applicable business (payroll, HR, Benefits) networks, programming and relational database concepts.
Diagnoses, troubleshoots and resolves functional and technical related product problems for very complex, customized and high profile clients. Works closely with various groups to troubleshoot and resolve issues including - Implementation, Region Support, and client and management groups.
Manage CRM database ensuring issues and client contacts are accurately documented.
Develops knowledgebase documentation sharing product knowledge and problem resolution.
Manages support efforts with other associates and groups within ADP. Creates reports and recommendations for the Development organization to clearly document product issues and resolutions.
Provides information gained through troubleshooting client issues with Development to positively influence product architecture.
Must possess thorough understanding and background in the utilization of Internet based software and/or utilities including but not limited to Java, Internet Explorer, Desktop Streaming, etc.
Requires ability to download and install new Java updates, configure IE browser settings, and identify and avoid potential software conflicts.
Must be able to troubleshoot and identify problems within the software and provide resolution.
(Experience, Skills, Academic)
3-5 years of Client Service experience supporting "SaaS" software solutions in a team environment
- Excellent written and oral communication skills
- Strong organizational and time management skills
- Proven ability to troubleshoot complex software / technical issues
- Highly collaborative
BA/BS Degree required
About ADP : We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.
ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.
All Locations: United States, Virtual
Job Category: Technology
Area of Interest: Applications Programming/Analysis
Automatic Data Processing, Inc. (ADP) is engaged in providing business outsourcing solutions. ADP offers a range of human resource (HR),...