AML Operations Team Leader
Citizens Financial Group - Cranston, RI

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This position will have overall day-to-day operational and supervisory responsibilities for accurately evaluating customer information and taking appropriate action to protect the company against risk of money laundering activity in accordance with Global and Local Regulatory procedure and policy. Responsible for ensuring that all processing is performed according to the standards set forth by the Bank in addition to government and industry regulations. The team leader will have responsibility for a team of up to 10.

The AML Team Leader may work on processing of Due Diligence, Sanctions Filtering, Bank Secrecy/Cash Reporting, and/or CIP. Supervise, train, mentor team of analysts. Creating and maintaining appropriate files which will be reviewed by AML supervisory staff as well as internal, external and regulatory examiners during annual audits and examinations.

Interfaces with internal clients, compliance, business, client services, cash operations, and securities operations. Understands and follows operational controls to minimize errors. In consultation with AML management staff provides feedback in the development of strategies to alleviate operational issues and Ensures compliance within the area of responsibility; makes recommendations for improving effectiveness of policies and procedures.

Leadership Accountabilities:
Business Management & Planning: Implement and delivery of business plans and targets. Plan, allocate and organize team resources to meet the business plan. Process/Continuous Improvement: To initiate and support process improvement activity and help to embed a culture of continuous improvement. To facilitate change through projects.

Customer Service: Be a role model to drive a customer service values and effective management of customer concerns and issue resolution. To set expectations of customer service excellence delivery and ensure all department SLAs are met and/or exceeded.

Risk Management: Identify and manage the risk, minimizing the outcome and escalating where appropriate. Stakeholder Management: Develop and maintain effective working relationships. Partner with other department and / or divisions with common goals.

Managing Change: Proactively identify opportunities for change which will add value to the achievement of business objectives and enhance the customer experience. Be flexible to react and/or implement change initiatives.

Team Leadership: Develop, plan, and implement activities that will enable a highly motivated and highly performing team to deliver team objectives. Fostering an environment of cooperation and change.

Recruitment & Induction: Identify hiring needs and make hiring decisions. Oversee the new hire orientation process for new team members.

Team Development: Create, plan and implement activities that will support the development of team members.

Performance Management: Ensure team meets agreed service levels, Coach and develop staff, Review and follow-up with each individuals performance to ensure they meet their specific objectives and that they have the right knowledge, skills and behaviors. Ensures that direct reports have clear objectives and targets linked to business objectives and appropriate behaviors ("what" is expected and "how" they are expected to achieve objectives).


Bachelor Degree Required

AML Certification Preferred

Computer skills, including Microsoft office, research software and internet searching and investigation skills

Direct compliance or due diligence work experience

Good interpersonal and communication skills and the ability to interact with a diversity of professionals and staff members

Supervisory experience

5 + years, financial industry AML or compliance analyst experience, direct AML, Bank Secrecy or compliance analyst

2 + years, Supervisory experience, experience leading a team of analysts in AML or compliance function.

Hours and Work Schedule

Hours per Week: 40

Work Schedule: Monday-Friday 8:00AM-5:00PM

Equal Employment Opportunity

It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state and/or local laws.
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Paper, plastic, or coin? No matter -- RBS Citizens Financial Group can handle it all. The company, formerly known as Citizens Financial...