Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met
Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures
Use proactive monitoring procedures/tools to identify problem prevention opportunities
Provide direct post-sales systems technical support to end users and HP Authorized Service Providers
Solve technical problems on an assigned hardware and software platforms
Strong analytical and problem solving skills required for troubleshooting incidents.
Demonstrated ability to build and maintain customer relationships.
Positive attitude and demonstrated history of teaming with other groups to meet customer needs.
A high degree of motivation and initiative for professional and technical growth and development. Flexibility is critical: this
position has a high degree of ambiguity and responsibilities may change frequently.
Excellent written and verbal communication skills.
Security clearance or ability to obtain required clearance.
Rotational after hours standby
Accountable for company policies and procedures to complete a wide variety of internal and Customer facing tasks
System level technical knowledge effecting customer business level availability Independent judgment exercised affecting
HP escalation processes
Education and Experience Required:
Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 2-4 years of working experience in related
fields or Degree holder with 1-2 years relevant working experience
Knowledge and Skills Required:
Security clearance or ability to obtain required clearance and work in a secure/classified environment.
Desired product experience to include, but not limited to:
Experience with BCS, SWD products, ESSN Products, ISS Servers, NonStop, P- & C-Class Blades (including OA,
firmware, Virtual Connect)Knowledge of corporate organization, job, and policies
Intermediate knowledge of HPUX, OpenVMS, Windows, Linux operating systems and software
Advanced troubleshooting skills
Basic skills in project management
Strong communication skills, problem analysis, and troubleshooting skills
Ability to develop Customer relationships
Ability to perform while under high-pressure situations
Ability to work in a team environment
Detailed understanding of general/technical aspects of the onsite system repair job
United States-Nevada-Las Vegas
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