Field Technical Support Rep III
HP - Las Vegas, NV

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1069212

Description

Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met

Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures

Use proactive monitoring procedures/tools to identify problem prevention opportunities

Provide direct post-sales systems technical support to end users and HP Authorized Service Providers

Solve technical problems on an assigned hardware and software platforms

Strong analytical and problem solving skills required for troubleshooting incidents.

Demonstrated ability to build and maintain customer relationships.

Positive attitude and demonstrated history of teaming with other groups to meet customer needs.

A high degree of motivation and initiative for professional and technical growth and development. Flexibility is critical: this

position has a high degree of ambiguity and responsibilities may change frequently.

Excellent written and verbal communication skills.

Security clearance or ability to obtain required clearance.

Rotational after hours standby

Accountable for company policies and procedures to complete a wide variety of internal and Customer facing tasks

System level technical knowledge effecting customer business level availability Independent judgment exercised affecting

HP escalation processes

Qualifications

Education and Experience Required:
Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 2-4 years of working experience in related

fields or Degree holder with 1-2 years relevant working experience

Knowledge and Skills Required:
Security clearance or ability to obtain required clearance and work in a secure/classified environment.

Desired product experience to include, but not limited to:
Experience with BCS, SWD products, ESSN Products, ISS Servers, NonStop, P- & C-Class Blades (including OA,

firmware, Virtual Connect)Knowledge of corporate organization, job, and policies

Intermediate knowledge of HPUX, OpenVMS, Windows, Linux operating systems and software

Advanced troubleshooting skills

Basic skills in project management

Strong communication skills, problem analysis, and troubleshooting skills

Ability to develop Customer relationships

Ability to perform while under high-pressure situations

Ability to work in a team environment

Detailed understanding of general/technical aspects of the onsite system repair job

Job

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Services

Primary Location

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United States-Nevada-Las Vegas

Schedule

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Full-time

Job Type

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Experienced

Shift

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Day Job

Travel

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No

HP - 2 years ago - save job
About this company
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Hewlett-Packard Company, or HP, is an American multinational information technology corporation headquartered in Palo Alto, California, USA...