Want an EXCITING CAREER with a profitable, progressive and successful internet retailer? Ranked as one of the TOP 20 PLACES TO WORK by Glassdoor, Wayfair is the on-line leader in the home goods category with sales exceeding $500 million annually. Headquartered in Boston Massachusetts, Wayfair’s operations extend into Utah, Kentucky, The UK, Germany and Australia.
We are currently looking to fill inbound Customer Service Consultant roles in our Ogden, Utah Sales and Service Center. Advancement opportunities are available for self-motivated individuals who meet and exceed performance expectations.
We offer immediate eligibility for our OUTSTANDING benefits including health & vision insurance, company paid dental insurance, a company matching 401k plan, paid vacation, tuition reimbursement and an equity share in a company that is experiencing a growth rate of nearly 50% each year. Wayfair is committed to an environment that provides equal employment opportunities to all candidates and employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin or disability.
Position: Service Consultant
Status: Full-Time
Education Level: High School diploma, some college preferred
Compensation: Base + Bonus
Key Job Duties:
Assist customer with post-order issues on the phone, aiming to resolve problems during the first call.
Share ideas to improve business practices and quality of service.
Meet customer satisfaction goals and efficiency metrics.
Grow customer loyalty.
Grow repeat referral business through high quality care.
Project a professional company image in phone and email interactions.
Recognize, document and alert supervisors of trends in customer calls.
Uphold high customer service standards.
Requirements:
Excellent communication and relationship building skills.
Passion for helping customers.
Desire to make Customer Service a career.
Service experience, preferably in a call center.
A successful track record working in a high volume environment.
Strong desire to be part of a team achieving personal and company service and financial goals.
Able to solve problems by thinking analytically and creatively.
Familiar with the latest e-commerce trends.
Regular and reliable attendance is an essential function of this position.
About Wayfair:
Wayfair is the largest online-only retailer of home furnishings and house wares in the United States. We’re looking for the brightest, sharpest, most creative minds in every field to help. Are you one? If you like transparency, friendliness, a relaxed but results-driven work environment filled with like-minded top-tier talent, Wayfair would like to hear from you. We own and operate Wayfair, AllModern, and Joss & Main. We are on target for approximately $500 million in revenue and currently employ over 800 employees in offices located in Boston, Utah, Kentucky, the U.K, Germany, Ireland and Australia. Wayfair was founded in 2002 and is privately held and profitable. We offer competitive salaries, comprehensive benefits, pre-IPO equity, a long-term and sustainable, next-generation, e-commerce business model as well as surprising and generous perks designed to attract and retain the brightest people who are incredibly excited about what they do. Wayfair is an Equal Employment Opportunity (EEO) employer. Come join us at http://www.wayfair.com/careers.
Wayfair does not accept unsolicited candidate referrals or resumes / CVs from third-party vendors, including recruitment agencies. Wayfair will not be responsible or liable for any fees or costs associated with such unsolicited submissions.
Wayfair - 17 months ago
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