Sr Service Delivery Manager (Network Relationship Manager)
Bank Of America 12,280 reviews - New York, NY

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Develops and sponsors tactics to achieve strategic objectives across functional groups or within a business group. Develops and implements programs, projects or processes for a major segment of a complex function or a small diverse business. Provides technical leadership for work teams in specialized functional or process areas. Associates in the Service Delivery function are responsible for Relationship Management / Account Management of a client / business area in all information technology activities. The role requires one to be a proactive and strategic business partner in an IT environment striving to meet current and anticipated business objectives. The relationship manager serves as a single point of contact for the client and must be capable of managing initiative-based portfolios in a multi-matrixed environment. They are also the escalation point for unresolved problems, complaints and complex service requests. Key skill sets include the ability to execute a portfolio using consulting skills and conflict resolution, proactively drive innovative business solutions, and use technical, enterprise, and business knowledge to work across structures to meet customer needs. Associates in this job code must manage people.

Qualifications
The Product Developer (Relationship Manager) will play a critical role in developing new product opportunities that improve customer satisfaction, and accelerate incremental revenue and market share growth. Responsible for leading product development activities from identifying customer need (Define), designing and validating concepts, and developing business cases (Analyze) that drive incremental revenue, market share, and SVA growth. Work with Product Managers to identify target product set for line of business. Coordinate with Consumer Segment Marketing and/or Product Managers to develop targeted and integrated segment strategies

Relationship Managers drive increased benefit and decreased expenses in the shared services network model and CTO model. The result is the focus on sustainable control of demand management for the Shared Service experience, easy organization navigation and partner advocacy providing network services.

Soft Skills
Team Player
• Innovative
• Creative
• High Emotional intelligence
• The ability to give and receive constructive criticism
• Entrepreneurial
• Finely honed communication skills
Hard Skills
Demonstrates Financial Acumen
• Demand Management
• Act as Customer/Client Advocate
• Operates as a Trusted Partner
• Thinks Strategically and Promotes Innovation

About this company
12,280 reviews
Bank of America Corporation is a bank holding company. Through its banking subsidiaries (the Banks) and various non-banking subsidiaries...