ASSISTANT MANAGER - TOWER SERVICES
Signature at MGM Grand - Las Vegas, NV

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Assists in Managing assigned operational functions consistent with the strategic plan and vision for the department, and the division.
  • Assists with monitoring fiscal budget and operations to produce both short term and long term profitability.
  • Supports the delivery and measurement of guest service consistent with the company’s core values, service standards and brand attributes.
  • Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure a competitive position and in anticipation of changing guest needs within the dynamic hospitality environment.
  • Manage Human Resources responsibilities to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment and compliance with company policies.
  • Involved with the creation and implementation of departmental policies, procedures, and service standards.
  • Conduct daily briefings and schedules meetings with all Tower services Attendants.
  • Have operational knowledge of Tower Services Cleaning equipment, including but not limited to: Buffer, CFR, and Extractor.
  • Ensure the cleanliness of all suites, hallways, lockers, and Public Areas.
  • Complete suite status reports in the morning and afternoon and forwards them to the Tower Services office.
  • Counsel and discipline employees that violate department policies, practices or procedures through progressive discipline guidelines.
  • Respond to emergency situations.
  • Report any needed repairs and prepares service call requests for maintenance.
  • Creates and Analyzes spreadsheets using Microsoft Excel.
  • Uses computer systems such as Microsoft Word, Excel, and PowerPoint to create memos, presentations, and spreadsheets.
  • Develop and maintain training program to include: new employees, service, safety, quality, and re-training.
  • Maintain property inventory control, including establishing par levels and re-order as needed, in line with department budgets
  • Perform other job related duties as requested.

  • JOB REQUIREMENTS:

    Required:
    • At least 2 years previous Housekeeping Supervisory experience with a luxury (minimum of 4 Diamond/4 Star) hotel property.
    • Possess the knowledge of all cleaning procedures, equipment, supplies, and OSHA Regulations.
    • Excellent customer service skills.
    • Ability to lead and mentor a team.
    • Have interpersonal skills to deal effectively with all business contacts.
    • Professional appearance and demeanor.
    • Work varied shifts, including weekends and holidays.
    • High school diploma or equivalent.
    • Able to effectively communicate in English, in both written and oral forms.
    Preferred:
    • Experience in the creation and implementation of departmental policies, procedures, and service standards for a similar environment.
    • Knowledge in the implementation and enforcement of policies and procedures in regards to safety guidelines, proper chemical usage, handling of BIO-HAZARD materials, injury prevention etc.
    • Previous experience working in a similar resort setting.

    MGM Resorts International - 21 months ago - save job - copy to clipboard
    About this company
    60 reviews
    It's not your imagination -- MGM Resorts International (formerly MGM MIRAGE) is one of the world's largest gaming firms. The...