Neurology and Developmental Medicine 801 - Maryland

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JOB ID 63677

In accordance with the needs of the ages of the population served by KKI, the Clinical Services Coordinator for The Center for Development and Learning is responsible for collaborating with clinicians, patients and OPD Staff in the operational functioning of the clinic related activities to ensure optimal communication and efficient services are provided; thus, meeting the needs of patients and families served within the CDL Clinical Programs.

Serve as the primary CDL contact to provide internal and community referral information.
Intake coordination for CDL families prior to their appointment, including review of screening assessments, coordinating the receipt of background forms and previous evaluations, assigning referral to appropriate clinic and providing resources for families while they await an appointment.
Responsible for the daily planning, management and monitoring of patient flow through assigned clinics. Addresses scheduling problems, answers patient/family questions related to services being provided, resolves administrative or operational issues for clinical staff and ensures an efficient and smooth clinic operation.
Screen, channel and prioritize patient and family phone calls to other KKI professionals including Nursing, Social Work and therapeutic disciplines, according to CDL protocols and clinical requirements.
Responsible for ensuring all follow up calls to patients and families are addressed and documented according to CDL medical Clinic protocols and clinician requirements.
Collaborates with Care Center staff and clinicians to ensure that appointment reminder calls are confirmed, cancellations are rescheduled, “no shows” are addressed, and that every attempt is made to consistently maintain a full clinic schedule.
Work directly with clinicians and support staff to grow the patient population served and increase patient show rate.
Attend and participate in CDL clinical meetings such as clinical chart review in preparation for clinic and outpatient scheduling staff meetings.
Enter, maintain and track patient related data in clinical documentation repositories used to support clinicians and Institutional requirements.
Maintain and report statistics related to documented treatment of patients.

AA Degree required.
BA or BS degree, preferred.
Equivalent level of education and experience may be substituted for the AA degree requirement.

2 years’ experience in a medical office or clinic setting is preferred.
Some experience with developmentally disabled patients is preferred.