Business Process Analyst
HP - Alpharetta, GA

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1109440

Description

  • Subject matter expert on regional process. Create, update, and maintain business processes for assigned business teams. Identify and propose process improvements. Align processes across towers or regions. Ensure regions are compliant with global processes. Perform process compliance audits.
  • Support specific projects and initiatives for assigned teams.
  • Support the tools used in CSC-A (scope BPA/OSE split). Deployment support, daily use, and maintenance of workgroup and agent information.
  • Provide process and tool training.
  • Readiness owner for New Product Introduction (NPI).
Qualifications

Education and Experience Required:
High School Diploma or equivalent experience preferred. 1-2 years experience in IT support environments

Knowledge and Skills Required:
Knowledge of support center metrics

Excellent verbal and written communication skills

Excellent analytical and problem solving skills

Proficiency with case management databases and tools

Ability document solutions for usage of other technicians and customers

Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.)

Job

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Services

Primary Location

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United States-Georgia-Alpharetta

Schedule

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Full-time

Job Type

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Experienced

Shift

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Day Job

Travel

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No

HP - 2 years ago - save job
About this company
3,566 reviews
Hewlett-Packard Company, or HP, is an American multinational information technology corporation headquartered in Palo Alto, California, USA...