Service Rep -Night
24 Hour Fitness - Olathe, KS

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Job Summary
The Service Representative Night (SRN) provides customer service support to the club members and guests.

  • Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code. .
  • Responsible for assisting and directing members/guests
  • Ensures a safe and secure club
  • Monitoring incoming inquiries and ensuring proper check in procedures are followed
Organizational Relationship:
Reports to the Service Manager (SM) or Assistant Service Manager (ASM)

Essential Duties & Responsibilities:
Member Check in/Customer Service [60% of time]
  • Greet all incoming members
  • Follow all check in procedures
  • Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take messages
  • Handle member service issues to include: Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments, etc.
  • Record member concerns on the Member Service Log
  • Record lost and found items on the Lost and Found Property Log and secure items per policy
Club Cleanliness and Safety [30% of time]
  • Keep front desk area and lobby clean, clutter free, and orderly/organized
  • Clean and organize lobby, and weight and cardio rooms
  • Perform safety checks during the shift to ensure club is secured and safe
  • Re-rack all equipment and weights
  • Record equipment, facility, and janitorial issues on the Maintenance Logs
  • Other cleaning duties as assigned
Administrative [10% of time]
  • Read and be familiar with all club communications
  • Ensure required forms are available, and completed and processed properly (e.g., Group X Reservation sheets, etc.)
  • Inventory Front Desk supplies including first aid kits, and report to Service Manager when supplies are low
  • Fill out Front Desk Planner and other duties associated with Planner.
  • Other duties as assigned
Qualifications:Knowledge, Skills & Abilities:
  • Strong customer service skills
  • Strong communication skills both oral and written
  • Organization skills
  • Attention to detail
Certifications / Educational Level:
  • High School Diploma or GED required
  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization (within 60 days of employment)
  • Must complete STP Front Desk Night training (includes STP Club Orientation and STP Club Safety) prior to working alone at the Front Desk
  • Must attend New Hire Training prior to first scheduled shift in assigned club
  • Must have 6-12 months experience in customer service function.
  • Experience operating multiple phone lines preferred.
  • Basic Computer Skills
Physical Requirements:
  • While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels, and reaches with hands and arms.
  • Frequently required to lift and/or move up to 25 lbs.

About this company
575 reviews
24 Hour Fitness Worldwide, the world's largest privately owned and operated fitness center chain, began as a one-club operation in 1983....