Supervisor Content Management
Devon - Oklahoma City, OK

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Description The Senior Supervisor of Content Management will lead the day-to-day operations of a team of support analysts responsible for providing support for content management systems and initiatives.

  • Daily resource planning, ensuring the required levels of support for projects and operational support are met and that work efforts are prioritized appropriately based on company priorities.
  • Working closely with customers to negotiate the alignment of strategies between the IT content team and customers.
  • Find ways to meet the objectives of customers through standard content management practices.
  • Act as an escalation point for the content team, managing customer expectations and reviewing user feedback.
  • Work with the appropriate Infrastructure teams and Application Support teams to determine root cause of recurring problems and determine proactive measures for prevention.
  • Ensure technical solutions are captured in a knowledgebase.
  • Manage team budgets and project budgets to ensure that team goals are met within prescribed financial commitments.
  • Establish and maintain relationships with peer support groups, representing content management interests.
  • Manage the team competencies to meet the needs of the business through appropriate deliverables, training and development of permanent staff.
  • Provide support resources for IT projects.
  • Adopt, support and lead transformation initiatives focused on continuous improvement of support processes
  • Work with other teams to standardize support processes and expectations for all of Devon

  • High School Diploma or equivalent
  • Requires the ability to build relationships with a wide variety of customers.
  • Ability to interact with IT staff on processes and procedures for meeting customer requirements.
  • Bachelor’s degree in Business or Computer Science preferred
  • Minimum of four plus years professional experience in content management.
  • Supervisory experience required
  • Strong written and oral communication skills
  • Monthly travel to field locations and quarterly travel to team meetings

About this company
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Independent oil and gas producer Devon Energy puts its energy into oil and gas fields far from England's southwestern coast, in North...