Supervisor Content Management
Devon - Oklahoma City, OK

This job posting is no longer available on Devon Energy Corporation. Find similar jobs: Supervisor Content Management jobs - Devon jobs

Description The Senior Supervisor of Content Management will lead the day-to-day operations of a team of support analysts responsible for providing support for content management systems and initiatives.

ESSENTIAL FUNCTIONS
  • Daily resource planning, ensuring the required levels of support for projects and operational support are met and that work efforts are prioritized appropriately based on company priorities.
  • Working closely with customers to negotiate the alignment of strategies between the IT content team and customers.
  • Find ways to meet the objectives of customers through standard content management practices.
  • Act as an escalation point for the content team, managing customer expectations and reviewing user feedback.
  • Work with the appropriate Infrastructure teams and Application Support teams to determine root cause of recurring problems and determine proactive measures for prevention.
  • Ensure technical solutions are captured in a knowledgebase.
  • Manage team budgets and project budgets to ensure that team goals are met within prescribed financial commitments.
  • Establish and maintain relationships with peer support groups, representing content management interests.
  • Manage the team competencies to meet the needs of the business through appropriate deliverables, training and development of permanent staff.
  • Provide support resources for IT projects.
  • Adopt, support and lead transformation initiatives focused on continuous improvement of support processes
  • Work with other teams to standardize support processes and expectations for all of Devon

Qualifications
  • High School Diploma or equivalent
  • Requires the ability to build relationships with a wide variety of customers.
  • Ability to interact with IT staff on processes and procedures for meeting customer requirements.
  • Bachelor’s degree in Business or Computer Science preferred
  • Minimum of four plus years professional experience in content management.
  • Supervisory experience required
  • Strong written and oral communication skills
  • Monthly travel to field locations and quarterly travel to team meetings

About this company
90 reviews
Independent oil and gas producer Devon Energy puts its energy into oil and gas fields far from England's southwestern coast, in North...