Senior Director - Operations
The District Operations Manager is responsible for overseeing operational activities of all centers within a district. Responsible for driving profitability at the district and center levels by efficiently managing headcount, inventory, operational metrics and billing processes. The Operations Manager will manage a frontline staff of approximately 8-20 personnel including Sales and Operations Associates, Technicians and Respiratory Therapists. Responsible for performance coaching, providing ongoing development, annual appraisals and successful conflict resolution. This position oversees staff and coordinates day to day operations to ensure service to referral sources and patients meets PPS standards.
Direct management of operations personnel, expenses and policy/procedures that impact compliance at the center level.
Meet financial performance for profitability and operating income by executing strategies that align with the company’s short-term and long term objectives.
Responsible for performance coaching/appraisals and the selection, development, training, engagement and retention of team members.
Implement and manage the operations cadence process as established by executive operations leadership
Oversee documentation retrieval by monitoring documentation performance reports to determine necessary activities, evaluate needed resources and establish timelines for retrieval.
Review and refine routing for technicians to identify opportunities for efficiency and productivity. Use reports to evaluate technician productivity and take appropriate action to achieved desired behaviors
Implement and execute tactical plans for special projects deployed at a district level.
Monitor activities of staff to ensure operational metrics are achieved
Ensure centers are operating within PPS standards relative to policy and procedures that align with ACHC, state and federal regulatory agencies by conducting site inspections and mock audits on a quarterly basis.
Supervise staff for development, project direction and production quality and quantity .
QUALIFICATIONS & EXPERIENCE:
BA/BS in business administration or related field, or equivalent work experience.
Minimum 3 years of operations experience.
Excellent verbal and written communication skills.
Proven track record of successfully leading, managing, and engaging non-exempt employees in multiple locations.
Proficient using MS Excel, MS Word, and PowerPoint.
Time will divided between sitting, standing, and walking.
Lifting and loading of equipment into and out of delivery vehicles and patient homes.
Minimum physical requirements are the ability lift 52 lbs. squatting.
Travel minimum 40%.
Pacific Pulmonary Services is an Equal Opportunity Employer
Any offer of employment is contingent upon the results of a pre-employment drug test and background check.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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