Application Operations Specialist - Rockville, MD - Contractor Conversion
Finra - New York, NY

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We Work to Protect Investors. Join our Team.

FINRA is seeking a well-qualified individual for our

Application Operations Specialist

opening in

Rockville, MD

. To be considered for this position, please submit your resume through our career site at

www.finra.org/careers

– no phone calls, please.

Job Summary:
The Application Operations Specialist works under limited supervision and will provide monitoring and complex troubleshooting support for application and related database issues.

Essential Job Functions:
Monitor application and related databases using automated tools and manual processes and balance loads, as appropriate.

Troubleshoot and resolve applications and related databases performance and related cases using written procedures including execution of jobs, restarts and reruns of data, drafting and execution of data fixes, and data restores.

Perform data archiving and data migrations.

Escalate more complex cases to the relevant Tier III internal and/or external support team(s), as needed.

Escalate production issues to the relevant operations center.

Draft and manage service request tickets.

Take ownership of problems until resolution including facilitating Severity 1 outage calls.

Provide notification of system or company-wide outages by posting notices and alerting other support organizations.

Document and communicate status in a timely manner including escalating to technology management, as appropriate.

Modify and/or enhance existing procedures and reports as well as author new procedures and reports.

Informally mentor more junior staff.

Coordinate across shifts to recognize common patterns and ensure consistency.

Ensure all work products meets/exceeds FINRA standards.

Assist with adherence to technology policies and comply with all security controls.

Develop specific knowledge of a set of applications and technology used throughout FINRA.

Qualifications

Education/Experience Requirements:
Bachelor's degree in Computer Science or equivalent experience with at least two (2) years of relevant work experience in an application operating center or application development environment.

Prior senior level experience with leading application and database technologies including current tools and techniques for reporting, data loading, monitoring, job scheduling and troubleshooting.

Knowledge of at least one operating system, one OO development language, at least one contemporary scripting language and advanced networking/routing/firewalls.

Past experience as a shift leader in a 24/7 production support environment, preferred.

Strong understanding of standards and procedures related to incident management, problem management and communication. ITIL & ISO: 9000 framework experience/certification preferred.

Prior experience using call tracking/case management software.

Demonstrated proficiency with use of a desktop computer, common office productivity software and product applications.

Excellent judgment skills to be able to properly evaluate situations.

Should be well organized, thorough, and able to handle competing priorities.

Ability to maintain focus and develop proficiency in new skills rapidly

Ability to work in fast paced environment

Working Conditions:
Work is normally performed in an office environment.

Occasional travel and extended hours may be required.

Weekend and On-call duties (on a rotational basis) may be required.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.

Please note: If the “Apply Now” button on a job board posting does not take you directly to the FINRA Careers site, enter

www.finra.org/careers

into your browser to reach our site directly.

FINRA strives to make our career site accessible to all users. If you need a disability-related accommodation for completing the application process, please contact FINRA’s accommodation help line at (240) 386-4865. Please note that this number is exclusively for inquiries regarding application accommodations.

In addition to a competitive salary, comprehensive health and welfare benefits, and incentive compensation, FINRA offers immediate participation and vesting in a 401(k) plan with company match.

You will also be eligible for participation in an additional FINRA-funded retirement contribution,

our tuition reimbursement program and many other benefits. If you would like to contribute to our important mission and work collegially in a professional organization that values intelligence, integrity and initiative, consider a career with FINRA.

Please note:
FINRA’s

Code of Conduct

imposes restrictions on employees’ investments and requires financial disclosures that are uniquely related to our role as a securities regulator. As standard practice, employees must also complete FINRA’s Employee Confidentiality and Invention Assignment Agreement and comply with the company’s policy on nepotism.

About FINRA

The Financial Industry Regulatory Authority (FINRA) is the largest independent regulator for all securities firms doing business in the United States. FINRA’s mission is to protect America’s investors by making sure the securities industry operates fairly and honestly. All told, FINRA oversees nearly 4,600 brokerage firms, about 164,000 branch offices and approximately 632,000 registered securities representatives.

FINRA’s independent regulation plays a critical role in America’s financial system and touches virtually every aspect of the securities business—from registering and educating industry participants to examining securities firms; writing rules; enforcing those rules and the federal securities laws; informing and educating the investing public; providing trade reporting and other industry utilities; and administering the largest dispute resolution forum for investors and registered firms. We also perform market regulation under contract for the major U.S. stock markets, including the New York Stock Exchange, NYSE Arca, NYSE Amex, The NASDAQ Stock Market and the International Securities Exchange.

FINRA has approximately 3,000 employees and operates from Washington, DC, and New York, NY, with 20 regional offices around the country.

In today's fast-paced and complex global economy, FINRA is a trusted advocate for investors, dedicated to keeping the markets fair and proactively addressing emerging regulatory issues before they harm investors or the markets.

Find out more about us and how we work—and view our current openings—at

www.finra.org/careers

.

Search Firm Representatives

Please be advised that FINRA is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, a valid written agreement and task order must be in place before any resumes are submitted to FINRA. All resumes submitted by search firms to any employee at FINRA without a valid written agreement and task order in place will be deemed the sole property of FINRA and no fee will be paid in the event that person is hired by FINRA.

FINRA is an Equal Opportunity and Affirmative Action Employer

©2012 FINRA. All rights reserved. FINRA is a registered trademark of the Financial Industry Regulatory Authority, Inc.

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FINRA is an independent, non-governmental regulator for all securities firms doing business with the public in the United States. FINRA...