Under general supervision, responsible for receiving calls in an inbound call center environment from SNAP and Family Independence (FI) applicants/recipients as part of the required interview process.
Conducts interviews by phone to determine eligibility for SNAP and FI applicants as part of the initial application process as well as determining eligibility for the recertification process.
Maintains assigned caseload by processing changes reported by customers or clients through periodic or monthly phone contact, mailed re-certification, change report forms, computer generated messages.
Gathers information needed both verbally and through documentary evidence to determine eligibility for the SNAP and FI programs to include exploring unclear and questionable situations.
Provides applicants/recipients with information and clarification on program policy and procedures related to work program for those clients mandated to participate.
Assure client files are maintained in an accurate and timely manner and safeguard confidentiality of files and information in the files.
Performs other related duties as required.
NOTE: Must possess a valid Driver's License.
NOTE: You may be required to drive your personal vehicle from time to time in the performance of duties associated with this position.
NOTE: APPLICANTS SELECTED FOR AN INTERVIEW ARE REQUIRED TO PROVIDE A CERTIFIED OFFICIAL COLLEGE TRANSCRIPT IF APPLICABLE FOR POSITION.
Minimum and Additional Requirements:
STATE OF SOUTH CAROLINA MINIMUM TRAINING AND EXPERIENCE REQUIREMENTS:
Experience in a relevant program area.
An Associate Degree and one (1) year experience in Clerical, Administrative, Social Work, Correctional, Business Administration, or General Business.
A High School Diploma and three (3) years’ experience in Clerical, Administrative, Social Work, Correctional, Business Administration, or General Business.
NOTE: If any Additional Requirements are listed above applicants must also meet those Additional Requirements to be considered for the positions.
Bilinqual Candidates desired.
NOTE : These Preferred Qualifications are desirable, but not mandatory, for applicants to be considered qualified for the position.
***A RESUME MAY NOT BE SUBSTITUTED FOR COMPLETING WORK HISTORY AND EDUCATION SECTIONS OF THE EMPLOYMENT APPLICATION. EMPLOYMENT APPLICATION WILL BE CONSIDERED INCOMPLETE AND NOT FORWARDED.***
***DIVISION: ECONOMIC SERVICES/SNAP/FI***
***LOCATION: HORRY COUNTY DSS***
State of South Carolina - 13 months ago