Computer & Network Technician (IT Support)
Lifewell - Phoenix, AZ

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Post by Jobing - POSITION SUMMARYUnder supervision of the IT Director, installs PC's and related hardware; investigates hardware problems and performs system hardware and communication connection repairs; monitors reliability of network infrastructure and operating systems on multiple platforms; diagnoses and repairs problems; responds to inquiries and requests for assistance with the organization's computer systems or PC's; and identifies problems, troubleshoots and provides advice to assist users; performs related duties as required. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • As a technical resource, helps users resolve equipment and data problems and performing help desk functions. Provides end user training where required. Provides emergency on–call support on a rotating basis.

  • Coordinates service, repair, install requests and equipment for land line and IP based phone systems and circuits. • Troubleshoots computer system problems and problems with hardware and software, e–mail, network and peripheral equipment, making necessary repairs and corrections. • Installs, assembles, and configures computers, monitors, network infrastructure and peripherals like printers, scanners and other hardware. • Install and repair of data, video and voice cabling as needed.
  • Assists in the planning, design, research, testing, documentation, and implementation of various systems to include desktop PC’s, servers, network equipment, and software applications. • Maintains current and accurate inventory of technology hardware, software and resources. • Creates and maintains technical and user documentation for all systems, including those locally developed. • Participates in the planning and development of short and long range technology plans.
Evaluates user needs and system functionality and ensures that IT facilities meet these needs. KNOWLEDGE, SKILLS AND ABILITIES REQUIREMENTS • Comprehensive knowledge of principles theories, concepts, and practices of information management technology. • Knowledge and skill in various versions of Windows/Exchange servers, Active Directory, and RDP technologies. • Knowledge of the principles of cultural competency and adherence to its philosophy.

  • Knowledge of Lifewell’s Code of Ethics statement and adherence to its concepts. • Advanced skills with Windows and Office suites, desktop operating systems (multiple versions). • Skill in critical thinking, problem–solving/analysis, and decision–making with acute attention to detail. • Ability to communicate with employees, management staff, vendors, and other community stakeholders in a courteous and professional manner.
  • Ability to read, comprehend, and interpret complex technical reference manuals and procedures. • Ability to effectively communicate complex technical concepts to non–technical users of the systems. • Ability to work effectively as a member of both strategic and operational teams. • Ability to communicate effectively, orally and in writing.
  • Ability to maintain confidentiality and other professional standards of conduct. • Ability to set priorities and organize a diverse and heavy workload.EDUCATION/LICENSE/CERTIFICATION/EXPERIENCE REQUIREMENTS • HS/GED and at least one year of relevant experience or equivalent combination of education, technical training and experience. • After hours and weekend availability as required • Current Arizona Driver License and a current satisfactory 39–month Motor Vehicle Record (MVR). • Must be 21 years of age • Background Check • Minimum typing speed of 25 wpmPHYSICAL AND MENTAL REQUIREMENTS AND WORKPLACE ENVIRONMENT CONDITIONS • Standard office environment and mobility to travel between various organizational worksites and/or external meetings.
  • Ability to apply critical thinking, and sound judgment in an ever–changing environment with multiple projects and competing priorities. • Ability to communicate with staff at all levels of the organization and with external stakeholders. • Ability to create and maintain required documents.BEHAVIORAL EXPECTATIONS • Meets deadlines and provides required data, documents and information to others as requested. • Makes appropriate independent decisions, collaborating with others as appropriate, assuming accountability for outcomes.
  • Maintains availability, accessibility, and visibility to others; manages crisis or emergency situations effectively and professionally. • Consistently displays a positive attitude and image of the agency. • Acts as a role model to others through professional appearance and behavior that’s consistent with the desired organizational image. • Adapts readily to change; guides others through the change process and seeks ways to facilitate the process.
  • Promotes objectivity, demonstrating collegiality in the workplace. • Encourages the expression of diverse points of view; interacts effectively and is proactive in developing problem–solving approaches that are culturally sensitive.

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