Vice President - Operations
Investors Title Company - Chapel Hill, NC

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VICE PRESIDENT - OPERATIONS

INVESTORS TITLE INSURANCE COMPANY

(UNDERWRITING SUPPORT UNIT)

Position Objective :

Deliver operations leadership, management, and support to accomplish Company’s profit, market share and service objectives.

Position Responsibilities :

  • Staff Leadership
  • Recruit, train and retain highly qualified employees.
  • Manage employees to a high standard of performance which includes exercising good judgment, effectively solving problems, operating efficiently, escalating matters to management as appropriate and providing solutions to market challenges.
  • Manage staff feedback and development through coaching, mentoring and performance management programs.
  • Develop staff to provide high quality products and service. Oversee production staffing models to meet changing business needs.
  • Develop training strategy for policy production and risk management.
  • Manage Operations Representatives in select markets to ensure:
  • Offices are efficient and profitable.
  • Offices are adequately staffed and trained.
  • Office procedures are adhered to.
  • Underwriting, settlement and production guidelines are followed.
  • Risk mitigation guidelines are understood and followed.
  • Employee satisfaction is high.
  • Bank/attorney/agency owner satisfaction is high.


  • Title and Settlement Production
  • Ensure timely delivery of title and settlement products according to market demands.
  • Ensure title and settlement production in issuing offices meets performance objectives and achieves key operating metrics.
  • Utilize existing and strengthen management reporting to analyze actual performance against goals.
  • Evaluate and strengthen title and settlement production methodologies and workflow design. Implement solutions that improve efficiency and profitability.


  • Underwriting
  • Ensure implementation of corporate underwriting policy.
  • Evaluate the effect of proposed changes to underwriting policy on production cost, underwriting quality and service levels.
  • Identify, recommend and implement necessary revisions to underwriting policy based on market intelligence, risk mitigation and competitiveness.
  • Monitor staff’s execution of underwriting policy.
  • Oversee a quality review program based on a statistical sampling of closed files. Use results from the quality review program to monitor and improve staff performance.
  • Review corporate internal audit underwriting audit results. Ensure corrective action is taken to address identified opportunities and weaknesses.


  • Risk Management
  • Support risk management by developing, implementing, and managing systems and procedures to identify and address agents, providers and transactions which increase the Company’s exposure to risk. Surface information on transactions and attorneys, agents and others that may increase corporate exposure to risk.
  • Participate in the Corporate Risk Management Committee as the designee for Implementation and Adherence of Underwriting Policy in our agent network.
  • Work with office leadership to set staff performance expectations for error rates.
  • Monitor audit results and quality control efforts and results from quality control efforts.
  • Develop processes and protocols to monitor red flags and provide effective means for reporting on them.


  • Technology
  • Optimize utilization and management of the technology deployed in issuing offices. Monitor and evaluate emerging technology trends. Make recommendations to create efficiencies and competitive advantages.
  • Compile and analyze requests from users and business units for changes/modifications to the existing systems including but not limited to rate changes, form changes and system functionality.
  • Regularly confer with prioritization team to gain understanding of needed changes or modifications to current business systems. Resolve questions of program intent, data input, output requirements and inclusion of internal checks and controls.
  • Assist with the evaluation of customer requirements for new and enhanced functionality of existing systems.
  • Serve as liaison for information needed for all production systems utilized by our customers.
  • Collaborate with Engineering, representing Operations in software development and reporting initiatives.
  • Stay abreast of title insurance/real estate industry trends and events that affect title, settlement or escrow software. Monitor industry system technology advancements to identify potential business solutions to operations challenges.
  • Develop and communicate business research, recommendations, and supporting analysis documents required to make software decisions as to functionality, usage and reporting.
  • Collaborate with operations leadership to secure resources needed for project teams and subject matter experts.


  • Position Qualifications

  • Well-credentialed candidate with superior track record, high energy level, and results orientation
  • Minimum of 10 years’ experience in real estate, title insurance or related field
  • Banking/loan processing/servicing and/or operations background required
  • Proven leadership and management skills
  • Strong attention to detail
  • Excellent ability to communicate both in writing and orally
  • Proven problem solving, decision making, and collaboration skills
  • Experience working with technology personnel on systems maintenance, integration and development
  • Cultural fit
  • Ability to think strategically, set direction, and execute for optimum results
  • Willingness to travel up to 30% of time
  • Experience managing cross-functional groups

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